Credit Card Support Specialist - Remote & Impactful

LemClosers; Canada; Hybrid; CAD 38,000 - 55,000; Full time

Job summary

CIBC’s Contact Centre, Cards CARE team is seeking a dedicated specialist to assist credit card clients by phone and remote channels. You will identify client needs, propose solutions, and ensure accurate information capture to support banking goals.

The role emphasizes strong communication skills, customer service excellence, and ability to work in a fast-paced environment with flexible on-site and remote work options. Start date is soon after onboarding.

Qualifications

• Strong written, verbal, and interpersonal skills.
• Experience handling customer inquiries in a banking or financial services setting.
• Ability to identify client needs and propose suitable solutions.

Responsibilities

• Serve as the first point of contact for credit card clients via phone and remote channels.
• Assist with credit card operations and inquiries, including applications and cancellations.
• Gather complete information, summarize issues, and verify facts for accurate resolution.
• Collaborate to provide information and solutions aligned with CIBC products and services.

Skills

Clear communication

Verbal communication

Written communication

Interpersonal skills

Job description

CIBC’s Contact Centre, Cards CARE team is seeking a dedicated specialist to assist credit card clients by phone and remote channels. You will identify client needs, propose solutions, and ensure accurate information capture to support banking goals.

The role emphasizes strong communication skills, customer service excellence, and ability to work in a fast-paced environment with flexible on-site and remote work options. Start date is soon after onboarding.