Remote Corporate Benefits Relationship Lead

Manulife; Toronto; On-site; CAD 71,000 - 118,000; Full time

Job summary

Manulife is seeking a Service Relationship Specialist to support large corporate clients and distribution partners by delivering value-added services and expert guidance in Group Benefits. You will collaborate with internal teams to implement plans, respond to inquiries, and steward complex escalations to successful resolutions.

The role requires strong knowledge of Group Benefits, client relationship skills, and the ability to lead presentations and client meetings across national accounts.

Qualifications

• Extensive Group Benefits knowledge and experience.
• Strong client relationship and presentation abilities.
• GBA designation or working towards it; strong analytical skills.

Responsibilities

• Support Distribution partners in acquiring new business and participate in finalist presentations.
• Respond to benefit plan inquiries and manage complex escalations with Plan Sponsors/Advisors.
• Lead client meetings and coordinate with internal teams to implement plans.
• Prepare amendments, outline complex structures for large corporate clients, and handle costings.
• Deliver presentations and trainings to plan administrators and employee groups.

Skills

Group Benefits

Client relations

Presentation skills

Negotiation

Project management

Team collaboration

Analytical thinking

Education

GBA designation

Tools

Microsoft Office

Excel

PowerPoint

Seismic Tools

Web Analytics platforms

Job description

Manulife is seeking a Service Relationship Specialist to support large corporate clients and distribution partners by delivering value-added services and expert guidance in Group Benefits. You will collaborate with internal teams to implement plans, respond to inquiries, and steward complex escalations to successful resolutions.

The role requires strong knowledge of Group Benefits, client relationship skills, and the ability to lead presentations and client meetings across national accounts.