Remote Client Support Specialist – Medical Reports (VIP)

Dynacare; Edmonton; Remote; CAD 22,000 - 31,000; Full time

Job summary

Dynacare is seeking a Client Support Representative to coordinate and expedite the collection of VIP medical reports from healthcare providers, insurance carriers, and customers. This remote, full-time role emphasizes proactive follow-up, accurate documentation, and high-quality customer support.

If you have outbound calling experience, bilingual French/English, and a passion for helping clients, you will thrive in our collaborative environment with benefits and RRSP matching.

Qualifications

• Minimum 1 year of customer service experience in a contact centre.
• Bilingual (French/English) is an asset for QC; essential in rest of Canada.
• Proficient in MS Office and data entry.

Responsibilities

• Assist healthcare providers to ensure orders are completed accurately and processed promptly.
• Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.
• Maintain high quality customer interactions by asking effective questions, securing provider cooperation, and advocating for timely completion.
• Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.
• Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.
• Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.
• Accurately document all customer, facility, and call details, including contact names and outcomes.
• Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.
• Additional duties as assigned

Skills

Outbound calling

Customer service

Bilingual French/English

Verbal and written communication

Organized and detail-oriented

Research and information gathering

Data entry

Education

Secondary School Diploma

Tools

MS Office

Job description

Dynacare is seeking a Client Support Representative to coordinate and expedite the collection of VIP medical reports from healthcare providers, insurance carriers, and customers. This remote, full-time role emphasizes proactive follow-up, accurate documentation, and high-quality customer support.

If you have outbound calling experience, bilingual French/English, and a passion for helping clients, you will thrive in our collaborative environment with benefits and RRSP matching.