Client Support Representative - REMOTE

Dynacare; Edmonton; Remote; CAD 22,000 - 31,000; Full time

Job summary

Dynacare is seeking a Client Support Representative to coordinate and expedite the collection of VIP medical reports from healthcare providers, insurance carriers, and customers. This remote, full-time role emphasizes proactive follow-up, accurate documentation, and high-quality customer support.

If you have outbound calling experience, bilingual French/English, and a passion for helping clients, you will thrive in our collaborative environment with benefits and RRSP matching.

Qualifications

• Minimum 1 year of customer service experience in a contact centre.
• Bilingual (French/English) is an asset for QC; essential in rest of Canada.
• Proficient in MS Office and data entry.

Responsibilities

• Assist healthcare providers to ensure orders are completed accurately and processed promptly.
• Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.
• Maintain high quality customer interactions by asking effective questions, securing provider cooperation, and advocating for timely completion.
• Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.
• Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.
• Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.
• Accurately document all customer, facility, and call details, including contact names and outcomes.
• Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.
• Additional duties as assigned

Skills

Outbound calling

Customer service

Bilingual French/English

Verbal and written communication

Organized and detail-oriented

Research and information gathering

Data entry

Education

Secondary School Diploma

Tools

MS Office

Job description

Job Title: Client Support Representative (REMOTE)

Are YOU our next Client Support Representative?

The Client Support Representative is responsible for coordinating and expediting the collection of VIP medical reports by liaising with healthcare providers, insurance carriers, and customers. This role ensures that orders are complete, compliant, and processed in a timely manner. It emphasizes proactive follow-up, accurate documentation, high-quality customer support, and ownership of inquiries and issues to meet service level and turnaround time targets.

Experience with Outbound calling is a MUST

Status: Full-time Permanent (37.5 hours per week)

Vacancy Type: Existing

Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST

Discipline: Insurance Services

Work Style: 100 % Remote

Start Date: As soon as possible

Deadline for Internal Applications-Wednesday November 4, 2026, at 5PM EST

Bilingualism is an asset

Why Dynacare is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access to a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Assist healthcare providers to ensure orders are completed accurately and processed promptly.

• Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.
• Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion.
• Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.
• Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.
• Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.
• Accurately document all customer, facility, and call details, including contact names and outcomes.
• Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.
• Additional duties as assigned

What YOU bring to the role:

• Secondary School Diploma
• Bilingual (French/English) for QC is mandatory, it is an asset for the rest of Canada
• Minimum 1 year of customer service experience in a contact centre or industry experience
• Demonstrates strong urgency, multitasking, and prioritization skills in fast-paced environments
• Customer-focused problem solver with strong verbal and written communication abilities
• Highly organized, detail-oriented, and able to deliver accurate, timely results in team settings
• Results-driven and resourceful, with strong research and information-gathering skills
• Proficient in MS Office and data entry, with solid phone etiquette and adaptability to new systems
• Medical terminology - asset

Working Conditions:

• Remote office environment and sitting for extended periods of time

Pay Range: $19.35

At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.