Evenings & Weekends Remote Contact Center Analyst

Mashreq Bank; Canada; Remote; CAD 20,664 - 34,440; Part time

Benefits offered by this job

Competitive hourly rates

Work-from-home flexibility

Professional development opportunities

Supportive team culture

Job summary

A leading consultancy firm based in Canada is seeking a Remote Contact Center Analyst to provide exceptional customer support in a remote environment. The role requires strong communication skills, problem-solving abilities, and flexibility to work evenings and weekends. Ideal candidates will have experience in customer service and be able to handle digital inquiries effectively while contributing to a collaborative team culture.

Qualifications

• Previous experience in customer service or contact centers is preferred.
• Experience handling digital customer support (chat/email) is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other digital channels.
• Analyze, document, and resolve customer issues.
• Collaborate with cross-functional teams to resolve complex customer concerns.
• Maintain accurate records of customer interactions.
• Identify opportunities to improve customer service processes.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving abilities

Ability to multitask and prioritize

Comfortable working independently

Proficiency with Microsoft Office Suite

Basic CRM software knowledge

Job description

A leading consultancy firm based in Canada is seeking a Remote Contact Center Analyst to provide exceptional customer support in a remote environment. The role requires strong communication skills, problem-solving abilities, and flexibility to work evenings and weekends. Ideal candidates will have experience in customer service and be able to handle digital inquiries effectively while contributing to a collaborative team culture.