Remote Care Coordinator, Disability Services

Cbi-Health; North Vancouver, Saskatoon, Quebec, City of Moncton; Remote; CAD 40,000 - 47,000; Full time

Job summary

CBI Health is seeking a Care Coordinator, Disability – Remote to manage referrals and ensure access to care for clients across Canada. You will coordinate with funders, clinics and stakeholders while delivering high-quality customer service and maintaining data integrity.

The role is fully remote and open to Canadian residents, with a salary range of CA$40,000–CA$47,000 per year and a focus on collaboration, privacy, and process improvement within a national network.

Qualifications

• At least 2 years’ experience in customer service.
• Post-secondary education in medical office/business administration or equivalent.
• Strong attention to detail and organized administration.
• Ability to work in English; French is an asset.

Responsibilities

• Review funder case documentation and request missing information.
• Schedule assessments and treatments in the scheduling system within SLAs.
• Upload referrals and medical information and maintain client profiles.
• Maintain privacy, confidentiality, and code of conduct policies.
• Collaborate with team lead to improve processes and KPIs.
• Communicate with clients and funders regarding scheduling and information.

Skills

Customer service

Attention to detail

Teamwork

Multitasking

French language (asset)

Education

Post-secondary education in medical office or business administration

Job description

CBI Health is seeking a Care Coordinator, Disability – Remote to manage referrals and ensure access to care for clients across Canada. You will coordinate with funders, clinics and stakeholders while delivering high-quality customer service and maintaining data integrity.

The role is fully remote and open to Canadian residents, with a salary range of CA$40,000–CA$47,000 per year and a focus on collaboration, privacy, and process improvement within a national network.