Remote Account Lead, Disability Care Coordination

CBI Health; Calgary; Remote; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Remote working environment

Competitive benefits package

Work–life balance emphasis

Job summary

CBI Health is seeking an Account Lead to work remotely from within Canada. You will manage referrals, collaborate with disability sources and clinicians to ensure high-quality client care and efficient processes.

The Account Lead is accountable for a high level of customer service and aligning clinical services to account needs, with opportunities for growth in partnership with the National Manager.

Qualifications

• Bachelor's degree in a related discipline.
• 3+ years in a clinical or disability coordination role.
• Experience in health, rehabilitation or vocational sectors.
• Experience in disability insurance sector.
• Mental health experience is an asset.
• Ability to deliver timely, professional service to clients.
• Remote position, location within Canada.

Responsibilities

• Coordinate regular checkpoints with designated Accounts to monitor requests and opportunities.
• Maintain oversight of clinical files through collaborative contacts between clinicians and Account representatives.
• Provide effective referral review with Accounts as needed.
• Collaborate with National Manager on challenging files and non-standard requests.
• Monitor KPIs through Business Services communications and internal escalation.
• Apply rehabilitation care models and ensure alignment to referral goals.
• Ensure access to service, documentation, and case management meets standards.
• Review scheduling and service delivery to meet clinical outcomes.
• Work with National Manager and others to close gaps and improve programs.
• Collaborate with other Account Managers to innovate service delivery.

Skills

Clinical coordination

Disability insurance experience

Mental health experience (asset)

Timely, professional service

Care planning facilitation

Remote work within Canada

Education

Bachelor's degree in a related discipline

Job description

CBI Health is seeking an Account Lead to work remotely from within Canada. You will manage referrals, collaborate with disability sources and clinicians to ensure high-quality client care and efficient processes.

The Account Lead is accountable for a high level of customer service and aligning clinical services to account needs, with opportunities for growth in partnership with the National Manager.