Remote Disability Care Account Lead

CBI Health; Halifax; Remote; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote working environment

Work–life balance

Job summary

CBI Health is seeking an Account Lead to operate remotely across Canada, coordinating with disability referral sources, clinicians and stakeholders to ensure efficient referrals and excellent client care.

The Account Lead ensures high-quality customer service, responds to inquiries, and coordinates with the National Manager to align clinical services with account requirements and identify opportunities for growth.

Qualifications

• The candidate holds a bachelor's degree in a related discipline.
• Minimum 3 years of experience in clinical or disability coordination roles.
• Experience in health, rehabilitation or vocational sectors required; knowledge of disability insurance a plus.

Responsibilities

• Coordinate regular checkpoints with designated Accounts to monitor requests and opportunities.
• Oversee clinical files via pre/post Assessment calls between clinicians and Account reps.
• Provide effective referral review in collaboration with Accounts.
• Escalate and resolve issues with the National Manager as needed.
• Monitor KPIs through Business Services and internal escalation channels.
• Ensure rehabilitation care models align with referral goals and accessibility standards.
• Collaborate on improving service delivery and program outcomes.

Skills

Disability coordination

Customer service

Stakeholder communication

Remote collaboration

Education

Bachelor's degree

Job description

CBI Health is seeking an Account Lead to operate remotely across Canada, coordinating with disability referral sources, clinicians and stakeholders to ensure efficient referrals and excellent client care.

The Account Lead ensures high-quality customer service, responds to inquiries, and coordinates with the National Manager to align clinical services with account requirements and identify opportunities for growth.