Remote Call Center Agent – Customer Care & Sales

NoGigiddy; Newfoundland; Hybrid; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Language learning discount

Job summary

MCI is seeking a Remote Call Center Representative to handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers with managing their products and services from Newfoundland. This full-time role supports a fast-paced, team-oriented environment and emphasizes delivering a best-in-class customer experience.

Ideal candidates will be 18+, possess a high school diploma, and show strong verbal and written communication, with proficiency in MS Office and basic Windows

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to type 20+ words per minute accurately.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Basic understanding of Windows operating systems.
• Dependable, punctual, and able to maintain consistent attendance.
• Skilled in problem-solving, conflict resolution, and follow-up.
• Customer-focused mindset: empathetic, patient, and responsive.
• Ability to multi-task, stay organized, and work independently.
• Thrive in a fast-paced, team-oriented environment with frequent change.
• Strong interpersonal skills and a passion for building customer relationships.

Responsibilities

• Handle inbound calls from customers across the country.
• Listen actively to understand customer needs and provide effective solutions.
• Troubleshoot basic technical issues and guide customers through resolutions.
• Assist with account management, including adding or removing products and services.
• Identify and act on sales opportunities to upgrade or enhance customer plans.
• Clearly explain products, services, and processes in a professional manner.
• Escalate complex or unresolved issues to the appropriate team when needed.
• Ensure first-call resolution through effective communication and problem-solving.

Skills

Verbal communication

Typing 20+ wpm

MS Office familiarity

Windows OS basics

Punctuality

Problem solving

Customer focus

Multitasking

Team player

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a Remote Call Center Representative to handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers with managing their products and services from Newfoundland. This full-time role supports a fast-paced, team-oriented environment and emphasizes delivering a best-in-class customer experience.

Ideal candidates will be 18+, possess a high school diploma, and show strong verbal and written communication, with proficiency in MS Office and basic Windows