Telephone Sales Representative (FULL-TIME)

MCI; Edwardsville; On-site; CAD 35,000 - 50,000; Full time

Job summary

MCI in Sydney, NS, is looking for driven Telephone Sales Representatives to join their growing sales team. This role includes engaging with customers to identify their needs, recommending products, and ensuring excellent service during sales. Candidates should have excellent communication skills and a strong customer service orientation. MCI offers comprehensive training and opportunities for career advancement.

The ideal candidates are confident, enjoy relationship building, and can thrive in a fast-paced environment. Interested applicants must complete a full application on the company careers page.

Qualifications

• Must be at least 18 years of age.
• Strong customer service orientation.
• Ability to multitask while navigating multiple systems.

Responsibilities

• Make and receive customer calls to promote products and services.
• Identify customer needs and recommend appropriate solutions.
• Overcome objections and confidently close sales opportunities.

Skills

Excellent communication skills

Persuasive selling skills

Strong customer service orientation

Basic computer proficiency

Goal-oriented

Education

High school diploma or equivalent

Job description

Position Overview

Sydney, NS

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking driven and results-oriented Telephone Sales Representatives to join our growing sales team. In this role, you will engage with prospective and existing customers over the phone to identify their needs, recommend products and services, and close sales while delivering an outstanding customer experience.

Successful candidates are confident communicators who enjoy building relationships, meeting performance goals, and working in a fast-paced sales environment. We provide comprehensive sales training, ongoing coaching, and opportunities for career growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Make and receive customer calls to promote products and services.
• Build rapport and establish trust with prospective and existing customers.
• Identify customer needs and recommend appropriate solutions.
• Explain product features, benefits, and pricing clearly.
• Overcome objections and confidently close sales opportunities.
• Accurately document customer interactions and sales activities.
• Meet or exceed individual sales and performance targets.
• Maintain product knowledge and stay current on promotions.
• Follow all company policies and compliance requirements.
• Participate in regular coaching sessions and sales training.

Candidate Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Excellent communication and persuasive selling skills.
• Strong customer service orientation.
• Basic computer proficiency.
• Ability to multitask while navigating multiple systems.
• Goal-oriented with a positive attitude.
• Ability to thrive in a performance-driven environment.

Preferred Qualifications

• One year of inside sales, retail sales, customer service, or contact centre sales experience.
• Experience working with sales metrics and performance goals.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.