Remote Call Center Representative

MCI; Prince Edward Island; Remote; CAD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Health benefits for full-time employees

Opportunities for career growth

Paid training

Casual dress code

Job summary

A business process outsourcing company is seeking a Remote Call Center Representative to handle inbound calls and assist customers. Candidates should have at least one year of customer service experience, a high school diploma, and strong communication skills. This position allows for flexible work-from-home options and offers comprehensive benefits for full-time employees.

Qualifications

• 1+ year of experience in a call center or customer service role.
• Reliable internet connection and a quiet home workspace.
• Must be 18 years or older.
• Proficient with computers and customer service software; remote-ready.
• Ability to multitask and manage time effectively in a home setting.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Skills

Verbal communication

Written communication

Multitasking

Time management

Customer service software proficiency

Bilingual (English and Spanish)

Ability to follow scripts

18+ years old

Education

High school diploma/GED

Tools

CRM software

Job description

Overview

Remote Call Center Representative role at MCI. Remote Work-at-Home | Canada. Full-Time & Part-Time. MCI is a leading Business Process Outsourcing (BPO) company that provides tailored solutions to meet client needs.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Qualifications

• Must be 18 years or older.
• High school diploma/GED.
• 1+ year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a remote setting.
• Proficient with computers and customer service software.
• Reliable internet connection and a quiet home workspace.
• Fluent in English and Spanish.

Work Authorization and Compliance

• Must be authorized to work in the country where the job is based.
• Willing to submit to background/security investigations where applicable; drug screening may be required depending on location (not applicable in Canada).

Compensation & Benefits

• Starting compensation is based on experience; comprehensive benefits and incentives are offered where applicable.
• Paid time off and holidays; health benefits for full-time employees; life and supplemental insurance; opportunities for career growth and internal promotions; paid training; engaging work environment; casual dress code.

Equal Opportunity & Diversity

MCI embraces diversity and is an equal opportunity employer. All aspects of employment are based on merit and qualifications. MCI is committed to providing reasonable accommodations where required by law.

This job description is a general overview and not an all-inclusive list of duties, responsibilities, skills, and qualifications. MCI reserves the right to revise this description at any time. This description is not a contract for employment.