Remote Bilingual Customer Support (French/English)

Premier LLC; City of Moncton; Remote; CAD 35,000 - 48,000; Full time

Job summary

Premier NX is seeking a Bilingual (French/English) Customer Service Representative to support consumers remotely. You will respond by phone, text, chat, and written inquiries, upholding client service levels and compliance.

In this high-volume environment, you will troubleshoot product issues, provide accurate information, and document each case for timely follow-up. Strong communication, empathy, and problem-solving are essential, as is the ability to work independently with a reliable home

Qualifications

• Bilingual English and French required.
• Ability to work remotely with good internet.
• Experience in customer service or contact center.
• Proficient in documenting cases and using CRM tools.
• Authorized to work in Canada.

Responsibilities

• Answer calls, texts, chats, and written inquiries.
• Provide product information and recommendations.
• Troubleshoot issues and log cases for follow-up.
• Maintain up-to-date knowledge of products and promotions.
• Ensure compliance with SOPs and quality standards.

Skills

Bilingual English/French

Customer service experience

Excellent communication

Problem solving

Empathy and patience

Multichannel support

CRM software

Tools

CRM software

Job description

Premier NX is seeking a Bilingual (French/English) Customer Service Representative to support consumers remotely. You will respond by phone, text, chat, and written inquiries, upholding client service levels and compliance.

In this high-volume environment, you will troubleshoot product issues, provide accurate information, and document each case for timely follow-up. Strong communication, empathy, and problem-solving are essential, as is the ability to work independently with a reliable home