Remote Bilingual Critical Incident Coordinator

TELUS; Montreal (administrative region); Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Generous vacation policy

Flexible benefit plan

Well-being account

Pension plan

Volunteer day

Job summary

TELUS Health is seeking a bilingual Critical Incident Coordinator in Montreal to provide telephone intake, assess needs, and coordinate crisis support for client organizations across Canada. You will assign service providers, manage the team inbox, and respond to global requests via email, contributing to timely, compassionate crisis response.

The role requires a post-secondary degree, 2+ years in customer service, and strong organization.

Qualifications

• Post-secondary degree or college degree required.
• Fluency in English and French (spoken and written) is required.
• Minimum of two years of customer service experience.
• Ability to multitask in a fast-paced environment.
• Excellent organization and prioritization skills.
• Ability to manage crisis situations professionally.
• Work autonomously and collaboratively with team.
• Strong attention to detail and decision-making skills.
• Resilient and adaptable in challenging situations.

Responsibilities

• Provide telephone intake and assess needs and urgency for incidents.
• Assign appropriate service providers from TELUS Health network.
• Manage the team inbox and respond to global email requests.

Skills

Bilingual EN/FR

Customer service

Empathy

Multitasking

Organizational skills

Attention to detail

Decision making

Resiliency

Teamwork

Positive attitude

Education

Post-secondary degree

Job description

TELUS Health is seeking a bilingual Critical Incident Coordinator in Montreal to provide telephone intake, assess needs, and coordinate crisis support for client organizations across Canada. You will assign service providers, manage the team inbox, and respond to global requests via email, contributing to timely, compassionate crisis response.

The role requires a post-secondary degree, 2+ years in customer service, and strong organization.