Bilingual Service Dispatch & Resource Coordinator

Patterson Dental Canada, Inc.; Montreal (administrative region); On-site; CAD 45,000 - 60,000; Full time

Job summary

Patterson Dental Canada, Inc. in Montreal is seeking a Service Coordinator to professionally dispatch and schedule service requests, coordinating technicians and resources to meet client needs.

The role requires 1–3 years in dispatching, strong French and English communication, and proficiency with Microsoft Office 365; SAP knowledge is a plus. You will triage inquiries, monitor orders, and collaborate with procurement to optimize resource planning.

Qualifications

• High school diploma or equivalent experience.
• 1–3 years dispatching experience.
• Strong verbal/phone communication and organizational skills.
• Proficient with Microsoft Office 365; SAP knowledge is a plus.
• Excellent command of French (oral and written) and strong English.

Responsibilities

• Triage calls and inquiries from customers.
• Assign and schedule service requests from clients or company personnel.
• Manage resources efficiently for all scheduled services.
• Monitor service orders assigned to technicians.
• Be responsible for the lifecycle of service orders.
• Collaborate with Branch Procurement Specialists for resources and projects.
• Demonstrate Patterson values and professionalism at all times.
• Perform other duties as assigned.

Skills

Verbal communication

Organizational skills

Multi-tasking

Decision making

Customer service

French fluency

English fluency

Education

High school diploma

Tools

Microsoft Office 365

SAP

Job description

Patterson Dental Canada, Inc. in Montreal is seeking a Service Coordinator to professionally dispatch and schedule service requests, coordinating technicians and resources to meet client needs.

The role requires 1–3 years in dispatching, strong French and English communication, and proficiency with Microsoft Office 365; SAP knowledge is a plus. You will triage inquiries, monitor orders, and collaborate with procurement to optimize resource planning.