Critical Incident Mental Health Provider

TELUS Health; Halifax; On-site; CAD 96,000 - 152,000; Part time

Benefits offered by this job

Inclusive Environment

Professional Community

Consistent Referrals

Clinical development

Billing support

Job summary

A leading health and well-being provider in Halifax is seeking a Critical Incident Counsellor for contract work. This role involves providing on-site counselling and crisis management during traumatic events in various settings. Candidates must have a Master's Degree in a relevant field and significant clinical experience. The position offers a supportive environment, consistent referrals, and developmental opportunities, with a focus on diversity and inclusion.

Qualifications

• Minimum five years of post-master’s clinical experience.
• Able to practice without supervision.
• Professional Liability Insurance coverage.
• CISM training completion or equivalent is highly preferred.
• Professional liability insurance coverage is required.

Responsibilities

• Provide on-site support during traumatic events.
• Conduct crisis management and post-traumatic interventions.
• Consult with the CI Supervisor and relevant stakeholders.
• Maintain appropriate on-site presence, aligning with client culture.
• Coordinate with CI Supervisor and stakeholders as needed.

Skills

Interpersonal awareness

Experience in conducting group debriefings

Knowledge of trauma symptoms

Facilitating interactions

Crisis management experience

Education

Master’s Degree in Counselling, Psychology, Social Work, or a related field

Active membership with a professional college

Completion of Critical Incident Stress Management (CISM) training

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global‑leading health and well‑being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Critical Incident Counsellor (Contract Position)

Join Our Team

Make a meaningful difference when it matters most. As a key member of our Critical Incident Support team, you’ll provide expert, on‑site counselling and consultation in the wake of traumatic events—whether in workplaces, schools, or community settings.

The impact you'll make and what we'll accomplish together

As an independent contractor, your expertise will be critical in supporting local communities through both unexpected and planned challenges. You’ll provide immediate, on‑site support during traumatic events such as accidents, employee deaths, or organizational shifts like restructuring. Your role will help individuals and groups process traumatic experiences, restore stability, and build long‑term resilience.

Here’s How

• Respond promptly to requests for on‑site critical incident intervention services.
• Provide comprehensive crisis management and post‑traumatic interventions, including individual and group crisis interventions, debriefings, and corporate client consultations.
• Perform a preliminary assessment of the workplace situation and offer coaching and support to managers.
• Manage the first impression onsite while adapting to the workplace culture to ensure the support provided is clinically appropriate and representative of the client group.
• Consult with the CI Supervisor and relevant stakeholders as needed.

Qualifications & Requirements

Education and Training:

• Master’s Degree in Counselling, Psychology, Social Work, or a related field
• Active membership with a professional college or relevant governing board (ie RSW, LCT, etc)
• Able to practice without supervision
• Minimum five (5) years of post‑master’s clinical experience.
• Completion of Critical Incident Stress Management (CISM) training or equivalent highly preferred
• Professional Liability Insurance coverage

Experience and Skills:

• Experience in conducting group debriefing and defusing support
• Strong interpersonal awareness and exceptional first impression skills
• In‑depth knowledge of different work environments and organizational structures with experience in workplace crisis management
• Flexible schedule, with the ability to accept referrals with minimal notice
• Profound understanding of trauma, its symptoms, and the ability to offer psycho‑education and address related questions
• Proficiency in facilitating both group and one‑on‑one interactions
• Experience in supporting first responders highly preferred
• Must be flexible and accessible, with the ability to periodically respond to requests at any time during weekdays and weekends

What We Offer:

• Inclusive Environment: A supportive, values‑driven culture that prioritizes diversity, equity, and belonging
• Professional Community: A growing network of experienced clinicians for collaboration and peer support
• Consistent Referrals: Steady stream of well‑matched clients to help grow and sustain your practice
• Clinical Variety: Work with diverse clients using your preferred therapeutic approaches
• Clinical Development: Access supervision, peer consults, and ongoing learning opportunities
• Reliable Administrative Support: Bi‑monthly billing, prompt payments, and compensation for no‑shows or late cancellations

A Bit About Us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID‑19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.