Remote Bilingual Automotive Support Spanish/English

TTEC; Quebec; Sur place; CAD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Performance bonus opportunities

Health and wellness incentives

Remote work in Canada

Résumé du poste

TTEC is hiring a Spanish bilingual Customer Service Representative – Automotive Support to work remotely in Canada. You will help vehicle owners, prospective customers, and dealerships across channels with features, apps, warranty questions, recalls, and maintenance guidance.

Strong communication and problem-solving are essential. Expected to handle inquiries via phone, chat, email, and more, documenting interactions and escalating complex issues as needed.

Qualifications

• Bilingual in Spanish and English.
• 6 months or more of customer service experience.
• Automotive, technical support, troubleshooting, or product support experience.
• High school diploma or equivalent.
• Ability to explain product, service, or technical information clearly.
• Computer experience navigating multiple systems.

Responsabilités

• Answer incoming communications via phone, chat, email and other channels.
• Assist customers with vehicle features, ownership questions, warranty coverage, recalls, maintenance, and service resources.
• Provide basic troubleshooting for connected vehicle services and app support.
• Document interactions, case details and next steps in CRM systems.
• Escalate complex issues to appropriate teams for follow-up.

Connaissances

Bilingual Spanish-English

Customer service

Automotive support

Technical troubleshooting

Clear communication

Computer skills

Formation

High school diploma

Description du poste

TTEC is hiring a Spanish bilingual Customer Service Representative – Automotive Support to work remotely in Canada. You will help vehicle owners, prospective customers, and dealerships across channels with features, apps, warranty questions, recalls, and maintenance guidance.

Strong communication and problem-solving are essential. Expected to handle inquiries via phone, chat, email, and more, documenting interactions and escalating complex issues as needed.