Remote Air Ocean Customs Clearance Coordinator

Bilinguallink; Repentigny; Remote; CAD 50,000 - 60,000; Full time

Job summary

A & A Customs Brokers is seeking an experienced Air Ocean Customs Clearance Coordinator to join our team. This remote role in Canada focuses on accurate release processing, tariff classifications, and client communication to ensure timely shipments.

Ideal candidates have 2+ years in customs clearance coordination, CCS or equivalent designation, and strong proficiency with ITMr4, Cargowise, CANdata, Gmail/Front, Google Drive and Sheets. Join a tech-focused team delivering exceptional service.

Qualifications

• 2+ years of customs clearance coordination experience (air/ocean preferred).
• Certified CCS or equivalent Canadian designation preferred.
• Strong understanding of Canadian import rules and regulations.
• Tech-savviness with digital tools and fast learning of new systems (ITMr4, Cargowise, CANdata a plus).
• Proficient with Gmail/Front, Google Drive and Google Sheets.

Responsibilities

• Review documentation and prepare customs release entries.
• Process and manage air and ocean container releases.
• Analyze documents for tariff classifications, duties and taxes.
• Gather additional information from customers, carriers and agencies.
• Arrange deliveries and payment of terminal fees.
• Communicate with clients clearly and professionally via email.
• Resolve issues calmly and professionally.
• Coordinate with teams for entry follow-up as needed.
• Maintain up-to-date knowledge of Canadian ports and warehouses.
• Enter data accurately into systems.
• Complete files within regulatory timeframes and ensure compliance.
• Handle phone inquiries.
• Take on additional duties as needed.

Skills

Tech-savvy

Problem-solving

Communication

Organizational skills

Time management

Education

Certified Customs Specialist (CCS) or equivalent Canadian designation

Tools

ITMr4

Cargowise

CANdata

Gmail/Front

Google Drive

Google Sheets

Job description

A & A Customs Brokers has been clearing shipments across the Canadian border since 1979. We’re looking for an experienced and customer-focused Air Ocean Customs Clearance Coordinator to join our team. The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Air/Ocean team to deliver exceptional service to our clients.

If you’re the kind of person who enjoys finding smarter, tech-savvy ways to get things done, we’d love to hear from you.

What you’ll do

• Review documentation and prepare customs release entries for processing.
• Process and manage air and ocean container releases.
• Analyze documents to determine applicable tariff classifications, duties, and tax rates.
• Collect supplementary information or documentation as needed from customers, carriers, CBSA, and others.
• Arrange deliveries for air and ocean shipments and payment of terminal fees.
• Communicate with clients by email – clear, concise, and service-focused.
• Handle and resolve challenging situations professionally and calmly.
• Liaise with other teams for entry follow-up as required.
• Maintain strong knowledge of Canadian ports and warehouses.
• Enter data into our systems accurately and efficiently.
• Complete files within required timeframes and in line with A & A and Canadian regulations.
• Review files for accuracy and errors, ensuring full compliance.
• Handle phone inquiries.
• Take on other duties as they come up – we’re a team.

What you bring

• 2+ years of customs clearance coordination, ideally specializing in air/ocean shipments (preferred).
• Certified Customs Specialist (CCS) or an equivalent Canadian designation (preferred).
• A strong understanding of Canadian rules and regulations for importing goods.
• Tech-savviness. You pick up new systems quickly and like finding efficiencies in digital tools. Experience with ITMr4, Cargowise, and/or CANdata is an asset.
• Confidence with Gmail/Front, Google Drive, and Google Sheets.
• Sharp problem-solving and critical-thinking skills.
• Professional written and verbal communication, including active listening.
• Effective work habits: punctual, responsive, and comfortable juggling priorities.
• A highly organized, self-starting, flexible, and independent approach, which is important in a remote role.

The Details

• Location: Remote – work from home from most locations across Canada. (Some eligibility and home office requirements apply).
• Hours: Full-time, 9:00 a.m. – 5:00 p.m. Eastern Time, Monday to Friday.
• Salary: $50,000 – $60,000, plus a competitive benefits package.

Why join A & A Customs Brokers?

• Work from home. Trade the commute for time back in your day.
• Teamwork. A collaborative, professional team that genuinely supports each other.
• Room to grow. Real opportunities and programs to keep learning and growing in your field.
• Modern and Tech-Focused. A workplace that values innovation, fresh ideas, and client success.