Customs Clerk

Axxess International; Quebec; Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Working from home 2 days per week

Group insurance benefits

RRSP with employer contributions

Employee Assistance Program

7 personal days + vacation

Training paid for by Axxess

Job summary

Axxess International is seeking a Customs Clerk for our Canadian Customs team in Québec. The role focuses on data entry, file management, and timely communication with internal and external clients.

You will enter data into multiple systems, update files, and collaborate with team members to ensure accuracy and efficiency. The ideal candidate is bilingual (French/English), detail-oriented, and proficient with Windows and MS Office.

Qualifications

• High school diploma or equivalent required.
• Bilingual in French and English, both spoken and written.
• Good knowledge of Windows, Microsoft Office, and Internet tools; Excel pivot tables a plus.

Responsibilities

• Open and update customs files and data entry in operational systems.
• Follow up on customs files and respond to questions from clients.
• Support team members with clerical duties and ensure efficient file processing.
• Communicate information to stakeholders involved in processing files.

Skills

Bilingual FR/EN

Windows & MS Office

Excel (Pivot tables)

Word & PowerPoint

Customer service

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

A customs broker and international freight forwarder, Axxess is a family-owned company that has been serving importing and exporting businesses since 1998.

Our team members make a difference through the personalized service they provide to our clients, their expertise, respect, care for others, and willingness to take on new challenges.

We are committed to supporting our experts throughout their careers. We provide you with the tools you need to grow professionally, develop your skills, and share your experience with the team!

Interested? We are looking for our next Customs Clerk to join our Canadian Customs team at our Québec office!

Are you organized, detail-oriented, and comfortable working with data entry and computer systems? Do you enjoy collaborating with a team and providing quality service to internal and external clients? This position could be for you.

Reporting to the Team Lead, you will perform a variety of clerical and data entry duties in support of the Canadian Customs Department and internal teams.

You will enjoy many benefits, including:

• Working from home 2 days per week
• Group insurance benefits
• RRSP with employer contributions
• Employee Assistance Program
• 7 personal days in addition to annual vacation
• Training paid for by Axxess

Your main responsibilities will include:

• Open and update customs files
• Accurately enter data into the various operational systems
• Follow up on customs files
• Support team members with various clerical duties
• Respond to questions and requests from internal and external clients
• Communicate the information required by the various stakeholders involved in processing files
• Work collaboratively with team members to ensure files are processed efficiently
• Perform any other related duties requested by the Team Lead

What we are looking for:

• High school diploma or equivalent
• Bilingual in French and English, both spoken and written
• Ability to communicate effectively during routine tasks requiring a simple and direct exchange of information
• Good knowledge of Windows, Microsoft Office, and Internet-based tools
• Intermediate to advanced Excel skills, including pivot tables and data management
• Ability to create and edit documents in Word and professional presentations in PowerPoint
• Good communication and customer service skills
• Ability to clearly provide and receive routine, factual work-related information
• Strong collaboration skills and the ability to work effectively within a multidisciplinary team
• Ability to work with colleagues who have different areas of expertise toward shared objectives
• Strong organizational skills, accuracy, and attention to detail when entering data and following up on files

The following would be considered assets:

• Understanding of customs documentation
• Approximately 1 year of relevant professional experience in a similar role
• Ability to apply acquired knowledge to resolve straightforward issues and follow established procedures under supervision

This position also offers opportunities for career development within our Canadian Customs team, including progression toward a Junior Customs Release Specialist or Junior Customs Specialist role.