Remote Air Ocean Customs Clearance Coordinator

Bilinguallink; Hamilton; Remote; CAD 50,000 - 60,000; Full time

Job summary

A & A Customs Brokers is seeking an experienced Air Ocean Customs Clearance Coordinator to join our remote team. You will review documents, prepare release entries, and manage air/ocean releases across Canada, ensuring accurate classifications and timely processing.

The role requires 2+ years in customs clearance, a CCS or equivalent Canadian designation preferred, and strong problem-solving with a tech‑savvy approach to ITMr4, Cargowise, CANdata, and Google tools.

Qualifications

• 2+ years of customs clearance coordination, ideally air/ocean shipments.
• Certified Customs Specialist (CCS) or equivalent Canadian designation preferred.
• Strong understanding of Canadian import rules and regulations.
• Tech-savvy with IT systems; experience with ITMr4, Cargowise and CANdata an asset.
• Clear written and verbal communication with active listening.

Responsibilities

• Review documentation and prepare customs release entries for processing.
• Process and manage air and ocean container releases.
• Analyze documents to determine tariff classifications, duties, and tax rates.
• Collect supplemental information from customers, carriers, CBSA and others.
• Arrange deliveries for air and ocean shipments and pay terminal fees.
• Communicate with clients by email—clear, concise, service-focused.
• Handle and resolve challenging situations professionally and calmly.
• Liaise with other teams for entry follow-up as required.
• Maintain knowledge of Canadian ports and warehouses.
• Enter data into our systems accurately and efficiently.
• Complete files within required timeframes in line with A & A and Canadian regulations.
• Review files for accuracy and errors, ensuring full compliance.
• Handle phone inquiries.
• Take on other duties as they come up – we’re a team.

Skills

Customs clearance coordination

Problem-solving

Communication skills

Time management

Tools

ITMr4

Cargowise

CANdata

Gmail/Front

Google Drive

Google Sheets

Job description

A & A Customs Brokers has been clearing shipments across the Canadian border since 1979. We’re looking for an experienced and customer-focused Air Ocean Customs Clearance Coordinator to join our team. The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Air/Ocean team to deliver exceptional service to our clients.

If you’re the kind of person who enjoys finding smarter, tech-savvy ways to get things done, we’d love to hear from you.

What you’ll do

• Review documentation and prepare customs release entries for processing.
• Process and manage air and ocean container releases.
• Analyze documents to determine applicable tariff classifications, duties, and tax rates.
• Collect supplementary information or documentation as needed from customers, carriers, CBSA, and others.
• Arrange deliveries for air and ocean shipments and payment of terminal fees.
• Communicate with clients by email – clear, concise, and service-focused.
• Handle and resolve challenging situations professionally and calmly.
• Liaise with other teams for entry follow-up as required.
• Maintain strong knowledge of Canadian ports and warehouses.
• Enter data into our systems accurately and efficiently.
• Complete files within required timeframes and in line with A & A and Canadian regulations.
• Review files for accuracy and errors, ensuring full compliance.
• Handle phone inquiries.
• Take on other duties as they come up – we’re a team.

What you bring

• 2+ years of customs clearance coordination, ideally specializing in air/ocean shipments (preferred).
• Certified Customs Specialist (CCS) or an equivalent Canadian designation (preferred).
• A strong understanding of Canadian rules and regulations for importing goods.
• Tech-savviness. You pick up new systems quickly and like finding efficiencies in digital tools. Experience with ITMr4, Cargowise, and/or CANdata is an asset.
• Confidence with Gmail/Front, Google Drive, and Google Sheets.
• Sharp problem-solving and critical-thinking skills.
• Professional written and verbal communication, including active listening.
• Effective work habits: punctual, responsive, and comfortable juggling priorities.
• A highly organized, self-starting, flexible, and independent approach, which is important in a remote role.

The Details

• Location: Remote – work from home from most locations across Canada. (Some eligibility and home office requirements apply).
• Hours: Full-time, 9:00 a.m. – 5:00 p.m. Eastern Time, Monday to Friday.
• Salary: $50,000 – $60,000, plus a competitive benefits package.

Why join A & A Customs Brokers?

• Work from home. Trade the commute for time back in your day.
• Teamwork. A collaborative, professional team that genuinely supports each other.
• Room to grow. Real opportunities and programs to keep learning and growing in your field.
• Modern and Tech-Focused. A workplace that values innovation, fresh ideas, and client success.