Relationship Manager

Jobtailor; Niagara Falls; On-site; CAD 45,000 - 65,000; Full time

Job summary

Jobtailor in Canada seeks a Host Family Coordinator to support homestay hosts and students, plan trainings, and manage relationships across stakeholders. You will handle intake, record-keeping, and community needs while ensuring confidentiality.

Travel within the Niagara region may be required, and crisis situations are handled promptly. The role emphasizes strong communication, organizational skills, and the ability to work independently in a fast-paced local environment.

Qualifications

• Two years of homestay or related work experience.
• Strong verbal and written English communication.
• Public speaking and event planning ability.
• Excellent customer service and confidentiality.
• Ability to pass background checks and travel locally.

Responsibilities

• Monitor and manage relationships between internal and external stakeholders.
• Support homestay hosts, parents, and students in interpreting cultural practices.
• Plan and deliver in-person training and orientations for hosts and students.
• Maintain accurate records and handle intake work.
• Travel throughout local community; respond to crises and refer as needed.

Skills

Relationship management

Event planning

Customer service

Public speaking

Organizational skills

Communication

Record keeping

Crisis management

Education

One-year Community College Certificate or Diploma

Tools

Microsoft Word

Microsoft Excel

Database management

Job description

Monitor and manage relationships between internal and external stakeholders
Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
Plan and deliver in-person training to hosts and orientations for hosts and new students
Communicate and maintain accurate records
Build a supportive local community of host families
Support student and host family relationships throughout their program
Respond to crisis situations promptly and refer cases to health professionals where appropriate
Perform in-person intake work and school meetings
Assume custodianship for local-region students under 18 as required, up to 100 km
Travel throughout the local community and surrounding areas

Requirements

• At least two years of homestay or related work experience
• Strong verbal and written English communication
• One-year Community College Certificate or Diploma
• International experience including hosting students or travelling abroad (preferred)
• Ability to plan events and comfortability with public speaking
• Great judgement and decision‑making skills while exercising a high degree of confidentiality
• Ability to work in a fast‑paced environment with a potential of high‑stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients
• At least 25 years of age
• Canadian citizen or permanent resident
• Full and valid driver's license
• Reliable vehicle with at least 2 million auto insurance liability coverage
• Ability to pass a Criminal Record Check and a Vulnerable Sector Check

Core Competencies

Demonstrates strong relationship management and communication skills, with a focus on supporting diverse stakeholders in a homestay environment. Capable of planning and delivering training, while maintaining confidentiality and exercising sound judgement in high‑stress situations.

Highest-signal resume keywords

• Homestay Experience
• Strong Verbal And Written Communication
• Event Planning
• Customer Service Skills
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Crisis Management
• Intake Work
• Record Keeping
• Public Speaking
• Database Management
• Microsoft Word
• Microsoft Excel
• Email Communication

Soft Skills

• Judgment
• Decision‑Making
• Relationship Development
• Accountability

Certifications & Qualifications

• Community College Certificate
• Criminal Record Check
• Vulnerable Sector Check

Industry Keywords

• Cultural Practices
• Stakeholder Management
• Host Family Support
• Student Support
• Local Community Engagement