Relationship Manager - Guelph

Engaged HR; Guelph; Hybrid; CAD 29,000 - 32,000; Full time

Job summary

The Canada Homestay Network Society in Guelph, ON, is hiring a Relationship Manager for a full-time hybrid role. You will welcome students, liaise with schools and host families, and support the Homestay network with strong communication and problem-solving.

Core hours 10:00–15:00 with some evenings/weekends; travel within the region is required. The position requires at least 2 years in homestay or related work, a 1-year college certificate/diploma, and excellent English communication.

Qualifications

• Minimum 2 years homestay or related work experience.
• One-year Community College certificate or diploma.
• International hosting experience preferred.
• Ability to plan events and speak in public.
• Good judgment with high confidentiality.
• Strong customer service and organizational skills.

Responsibilities

• Monitor and manage relationships between internal and external stakeholders.
• Support hosts, families, and students with cultural/academic issues.
• Plan and deliver in-person training/orientations for hosts and students.
• Maintain accurate records and data in systems.
• Build a supportive local community of host families.
• Respond to crises promptly and refer to professionals as needed.
• Travel within the local region and support outside as required.

Skills

Relationship building

Communication skills

Public speaking

Customer service

Organizational skills

Independent work

Education

1-year Community College certificate or diploma

Tools

Word

Excel

Email

Database skills

Job description

Full-time new permanent position – Hybrid (Guelph).

Who We Are

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About the Relationship Manager position

CHN is currently seeking a Relationship Manager located in Guelph, ON.

As a Relationship Manager you have strong relationship-building skills and can problem-solve issues as they arise. A day might see you welcoming new students to their new community, talking to the student’s school or host family about academic or social issues, and discussing Homestay responsibilities with one of our Canadian hosts. As an integral member of our Operations Team, you’ll be using your strong communication and judgment skills daily, to help build and grow our Homestay network.

It is a Hybrid role, work from home office and in-person at school or partner’s office, with an hourly wage between $21.00-$23.00.

This is a permanent full-time (30 hrs per week) vacant position in Hamilton / Burlington, ON, with in- person work in the Guelph region, and occasional in-person support outside of the Guelph area as needed.

Core hours are 10:00 am-3:00 pm local time with some flexibility for remaining hours. There may be some evenings and weekends for events or emergencies.

Key Responsibilities

• Monitor and manage relationships between internal and external stakeholders
• Support homestay hosts, natural parents, and students in interpreting cultural practices and differences
• Plan and deliver in-person training to hosts as well as in-person orientations for hosts and new students
• Communicate and maintain accurate records
• Build a supportive local community of host families
• Support student and host family relationships throughout their program in a variety of ways
• Respond to crisis situations in a prompt and caring manner and refer cases to health professionals where appropriate
• In person work with intake and School Meetings
• Assume custodianship for the local region/community students under the age of 18 as required (up to 100 km)
• Travel amongst the local community and surrounding areas

The successful candidate will have

• At least two years of homestay or related work experience
• One-year Community College Certificate or Diploma
• International experience including hosting students or travelling abroad (preferred)
• Ability to plan events and comfortability with public speaking
• Great judgement and decision-making skills while exercising a high degree of confidentiality
• Ability to work in a fast-paced environment with a potential of high-stress situations
• Exceptional Customer Service skills and experience
• Excellent Word, Excel, Email, and Database skills
• Ability to confidently communicate in English; it is ideal to speak a second language
• Superior organizational skills and ability to hold yourself accountable while working independently
• Strong ability to develop and maintain relationships with both colleagues and clients

This role requires the successful candidate to be at least 25 years of age and a Canadian citizen or permanent resident. They will also need to have a full and valid drivers license with a reliable vehicle that has at least 2 million auto insurance liability coverage and be able to pass a Criminal Record Check and a Vulnerable Sector Check.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.