Relationship Banker: Trusted Advisor & Digital Banking Pro

U.S. Bank; Chatsworth; On-site; CAD 59,000 - 81,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) and retirement plan

Paid vacation

Paid holidays

Job summary

U.S. Bank is seeking a Relationship Banker who will build and maintain client relationships by meeting face to face and proactively addressing banking needs.

The role involves greeting clients, processing basic transactions, and opening accounts while guiding customers on digital tools and services. Ideal candidates bring strong communication, customer service excellence, and the ability to cross-sell financial solutions.

Qualifications

• High school diploma or equivalent.
• Typically five or more years of job-related, retail banking experience.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Client relationships

Proactive outreach

Communication skills

Customer service

Digital banking knowledge

Sales / cross-selling

Education

High school diploma

Job description

U.S. Bank is seeking a Relationship Banker who will build and maintain client relationships by meeting face to face and proactively addressing banking needs.

The role involves greeting clients, processing basic transactions, and opening accounts while guiding customers on digital tools and services. Ideal candidates bring strong communication, customer service excellence, and the ability to cross-sell financial solutions.