Relationship Associate

OPENLANE; Brampton; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Wettbewerbsfähige Vergütung

Medizinische, zahnärztliche und visuelle Leistungen

Bezahlte Urlaubs-, persönliche und Krankheitszeiten

Tuition Reimbursement

Robustes Mitarbeiterunterstützungsprogramm

Job summary

Ein etabliertes Unternehmen sucht einen Relationship Associate, der leidenschaftlich daran interessiert ist, Beziehungen zu pflegen und Kunden zu unterstützen. In dieser Rolle werden Sie Teil eines dynamischen Teams, das sich auf die Bereitstellung von Finanzierungslösungen für unabhängige Autohändler konzentriert. Sie werden die Möglichkeit haben, Ihre Fähigkeiten in einem unterstützenden Umfeld zu erweitern, während Sie gleichzeitig zur Förderung des Wachstums und der Zufriedenheit unserer Kunden beitragen. Wenn Sie eine proaktive Einstellung und den Wunsch haben, in einem schnelllebigen Umfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 2 Jahre Erfahrung in kundenorientierten Rollen, insbesondere im Verkauf oder Vertrieb.
• Fähigkeit zur Nutzung von CRM-Tools zur Verwaltung von Kundenbeziehungen.

Responsibilities

• Verstehen der Kundenbedürfnisse durch CRM-Tools und Arbeitsabläufe.
• Identifizieren von Händlerbedürfnissen zur Förderung von Produktlösungen.

Skills

Kundenbeziehungsmanagement (CRM)

Verkaufskompetenz

Datenanalyse

Kommunikationsfähigkeiten

Education

Abschluss in Betriebswirtschaft oder verwandtem Bereich

Tools

Google Workspace

Salesforce

Tableau

Job description

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At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America, freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/ .

AFC’s Core Values:

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

What We Offer:

Competitive pay

Medical, dental, and vision benefits

Immediately vested RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

We are seeking a Relationship Associate with experience in managing accounts, analyzing data, building relationships, and working as part of a team to meet branch goals. You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in driving a positive customer experience and identifying organic growth opportunities. The ideal candidate will have two years in customer-facing roles, one year in sales or sales support, and a keen eye for attention to detail.

You Are:

Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.

Powered by Passion: you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.

Vision-Driven: you focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.

Dedicated: you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.

You Will:

Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.

Identify dealer needs to promote product solutions and campaigns.

Manage accounts and enhance dealer growth by engaging in focused performance-related discussions.

Manage, service, and mitigate risk on customer accounts.

Manage existing accounts and drive new growth opportunities.

Must Have’s:

Two years of experience in customer-facing, sales, or sales support roles.

A valid driver's license with reliable and dedicated transportation.

Ability and desire to frequently travel within your market to support our current and prospective customer base.

Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.

Ability to use and understand technology required for your position such as mobile applications and software.

Ability to work independently and autonomously when needed as well as part of a team.

High level of accountability towards local goals and business targets.

Nice to Have’s:

Previous auto industry experience

Experience with Google Workspace, Salesforce, and Tableau

Sound like a match? Apply Now - We can't wait to hear from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Motor Vehicle Manufacturing

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