Reinsurance Technician

Industrial Alliance Insurance and Financial Services Inc; Quebec; Hybrid; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Group insurance

Vacation time

Telemedicine

Employee and Family Assistance Program

Discounts on iA products

Job summary

Industrial Alliance Insurance and Financial Services Inc is seeking a Reinsurance Technician to process transactions and policy changes on individual life insurance contracts, including reinsurance operations, while delivering high-quality service to clients, advisors and internal partners.

The role emphasizes administrative accuracy, attention to detail, analytical thinking, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 1–3 years of experience in administration, financial services, insurance, or a related field.
• Strong administrative accuracy and attention to detail.
• Advanced English and French written communication.

Responsibilities

• Process reinsurance transactions related to requests for changes and modifications on individual life insurance policies.
• Process day-to-day transactions and policy changes for individual life insurance policies.
• Verify administrative compliance with underwriting rules and regulatory requirements.
• Respond to inquiries from clients, advisors, and internal partners with exceptional service.
• Enter and update information in administrative systems.
• Manage a high volume of transactions and meet deadlines.
• Collaborate with teams to ensure accurate processing of files.
• Contribute to continuous improvement of team processes.

Skills

Administrative accuracy

Attention to detail

Analytical thinking

Multitasking

Bilingual English/French

Customer service

Tools

Computer applications

Job description

Build the Future With Us

Are you passionate about the individual insurance industry and looking to contribute to an organization that supports its clients throughout their lives so they can face the future with confidence? As a Reinsurance Technician, you will play a key role in processing transactions and policy changes related to individual life insurance contracts, including reinsurance operations, while delivering a high-quality experience to clients, advisors, and internal partners.

This position offers an excellent opportunity to showcase your administrative skills, attention to detail, and commitment to quality within a caring and trusted organization. Here, people and their development are at the heart of everything we do, creating an environment that fosters collaboration and innovation.

What You’ll Accomplish With Us

As a Reinsurance Technician, you will be at the center of our mission. Your key responsibilities will include:

• Process reinsurance transactions related to requests for changes and modifications on individual life insurance policies in accordance with established procedures


• As needed, process transactions and policy changes related to day-to-day operations for individual life insurance policies according to established procedures


• Verify the administrative compliance of files and ensure adherence to underwriting rules and regulatory requirements


• Respond to inquiries from clients, advisors, and internal partners while providing exceptional service


• Enter and update information in various administrative systems


• Effectively manage a high volume of transactions and requests while meeting established deadlines


• Collaborate with various teams to ensure the thorough and accurate processing of files


• Contribute to the continuous improvement of team processes and practices

What Could Help You Succeed in This Role

We are looking for someone who:

• Is recognized for strong administrative accuracy and attention to detail


• Demonstrates analytical thinking, resourcefulness, autonomy, sound judgment, and the ability to manage multiple priorities simultaneously


• Shows initiative and a collaborative mindset


• Thrives in ambiguous situations and can move forward effectively despite uncertainty


• Learns quickly and is comfortable using a variety of computer applications and systems


• Is customer-focused and possesses strong communication skills


• Has 1 to 3 years of experience in administration, financial services, insurance, or a related field


• Has experience in individual insurance reinsurance operations (an asset)


• Can perform effectively in a high-volume, fast-paced, and evolving environment


• Has an advanced level of English and French, as the role requires written communication, file processing, and consultation of documentation in both English and French with partners, advisors, and clients on a regular basis

Why You’ll Love Working With Us

• A work environment where learning and development are combined with a shared pursuit of excellence


• A healthy, safe, equitable, and inclusive workplace where people can fully express and develop their potential


• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces


• Competitive benefits, including group insurance, vacation time, telemedicine, an Employee and Family Assistance Program, discounts on iA products, and more

Not Sure You Meet Every Requirement?

At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply. Your place may be with us, and we'd love to get to know you.

The typical salary range for this position is $47,544 to $68,329 CAD per year. The base salary offered may vary depending on knowledge, skills, years of experience, and internal equity considerations. At iA, we are committed to providing fair, equitable, and competitive compensation aligned with market conditions. Our market data is reviewed annually to reflect current employment market trends.

Please note that this is a 12-month temporary contract. This opportunity offers valuable experience within a specialized individual insurance team while allowing you to develop expertise in processing complex transactions and delivering outstanding customer service.