Regulatory Hearings Administrator

CPSA; Edmonton; Hybrid; CAD 62,000 - 76,000; Full time

Job summary

CPSA is seeking an Administrator, Hearings Director's Office in Edmonton, AB to provide administrative support to the Hearings Director’s office. The role includes file administration, timeline management, and process oversight to ensure compliant, timely operations.

Responsibilities span calendar management, records control, and communications, with a focus on thorough documentation and professional handling of confidential information.

Qualifications

• Certificate program, with preference for Legal Administration, Paralegal Studies, or Regulatory Compliance
• 3 years of related experience in regulatory, legal, tribunal or quasi-judicial administrative environments
• Strong analytical and communication skills, particularly in formal report writing
• Excellent time management and organizational skills; takes initiative and is self-directed
• Ability to multitask and exceptional attention to detail
• High degree of professionalism, discretion, and ability to work independently in a confidential environment
• Records Management, Project Management or Quality Improvement certification and/or experience is considered an asset
• Proficiency with Microsoft Office or Microsoft Office 365 programs

Responsibilities

• Provide administrative support to the Hearings Director and Senior Manager, Hearings Director’s Office
• Calendar management and support for various administrative needs
• Monitor inboxes, ensure timely action, escalate as appropriate
• Flag risks to legislative timelines and maintain documentation of decisions
• Help prepare responses to the Alberta Ombudsman
• Support hearings, appeals, and reviews; cover other office activities
• Develop policies for the Hearings Director’s office and assist in regulatory policy preparation
• Establish and maintain a database for Ombudsman complaints and external legal opinions
• Assist with managing abandoned medical records and continuous process improvements

Skills

Analytical skills

Communication skills

Time management

Attention to detail

Discretion

Professionalism

MS Office

Records management

Project management

Quality improvement

Education

Certificate program (Legal Administration / Paralegal Studies / Regulatory Compliance)

Tools

Microsoft Office 365

Job description

CPSA is seeking an Administrator, Hearings Director's Office in Edmonton, AB to provide administrative support to the Hearings Director’s office. The role includes file administration, timeline management, and process oversight to ensure compliant, timely operations.

Responsibilities span calendar management, records control, and communications, with a focus on thorough documentation and professional handling of confidential information.