Administrator, Hearings Director's Office

CPSA; Edmonton; Hybrid; CAD 62,000 - 76,000; Full time

Job summary

CPSA is seeking an Administrator, Hearings Director's Office in Edmonton, AB to provide administrative support to the Hearings Director’s office. The role includes file administration, timeline management, and process oversight to ensure compliant, timely operations.

Responsibilities span calendar management, records control, and communications, with a focus on thorough documentation and professional handling of confidential information.

Qualifications

• Certificate program, with preference for Legal Administration, Paralegal Studies, or Regulatory Compliance
• 3 years of related experience in regulatory, legal, tribunal or quasi-judicial administrative environments
• Strong analytical and communication skills, particularly in formal report writing
• Excellent time management and organizational skills; takes initiative and is self-directed
• Ability to multitask and exceptional attention to detail
• High degree of professionalism, discretion, and ability to work independently in a confidential environment
• Records Management, Project Management or Quality Improvement certification and/or experience is considered an asset
• Proficiency with Microsoft Office or Microsoft Office 365 programs

Responsibilities

• Provide administrative support to the Hearings Director and Senior Manager, Hearings Director’s Office
• Calendar management and support for various administrative needs
• Monitor inboxes, ensure timely action, escalate as appropriate
• Flag risks to legislative timelines and maintain documentation of decisions
• Help prepare responses to the Alberta Ombudsman
• Support hearings, appeals, and reviews; cover other office activities
• Develop policies for the Hearings Director’s office and assist in regulatory policy preparation
• Establish and maintain a database for Ombudsman complaints and external legal opinions
• Assist with managing abandoned medical records and continuous process improvements

Skills

Analytical skills

Communication skills

Time management

Attention to detail

Discretion

Professionalism

MS Office

Records management

Project management

Quality improvement

Education

Certificate program (Legal Administration / Paralegal Studies / Regulatory Compliance)

Tools

Microsoft Office 365

Job description

Administrator, Hearings Director's Office

Job Category: Administration

Requisition Number: EXECU001108

• Posted : August 24, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Edmonton, AB T5J0N3, CAN

Description

The Administrator, Hearings Director's Office works to provide administrative support to the Hearings Director’s office. The Administrator will be responsible for the administration of files and ensuring timelines and processes are managed appropriately.

KEY RESPONSIBILITIES

• Provide administrative support to the Hearings Director, and Senior Manager, Hearings Director’s Office to support their responsibilities as required:
  • Under the direction of the Hearings Coordinator, support management of the administrative processes of Complaint Review Committee (CRC) submissions, including through file management, record keeping and communications.
  • Provide calendar management and support various administrative needs.
  • Monitor various inboxes to ensure information is received, actioned promptly, and escalate to the Hearings Coordinator and/or Hearings Director as appropriate.
  • Flag risks to legislative timelines related to the complaint review process.
  • Ensure timely, fair and consistent processes are applied while maintaining thorough documentation of decisions and outcomes.
  • Support the preparation of responses to the Alberta Ombudsman.
  • Provide coverage and support for other Hearings Director’s office activities such as disciplinary hearings, appeals and reviews
• Develop policies for the Hearings Director’s office and, as required, provide support to the Deputy Registrar and Assistant Registrars in the development and preparation of regulatory policies.
• Support establishment and maintenance of a database, including:
  • Ombudsman Complaints as a source of organizational learning;
  • External legal opinions obtained and tracking ongoing litigation against CPSA.
• Assist the Hearings Director in the processes involved in managing abandoned medical records.
• In support of continuous quality improvement, review and make recommendations to update processes or procedures within the Hearings Director’s office.
• Other duties as required.

QUALIFICATIONS

• Required Minimum Qualifications:
  • Certificate program, with preference for Legal Administration, Paralegal Studies, or Regulatory Compliance
  • 3 years of related experience in regulatory, legal, tribunal or quasi-judicial administrative environments
• Preferred Qualifications and Experience:
  • Strong analytical and communication skills, particularly in formal report writing
  • Excellent time management and organizational skills, takes initiative and is self-directed
  • Ability to multitask and exceptional attention to detail
  • High degree of professionalism, discretion, and ability to work independently in a confidential environment.
  • Records Management, Project Management or Quality Improvement certification and/or experience is considered an asset
  • Proficiency with Microsoft Office or Microsoft Office 365 programs

SALARY
The annual salary for this position is $69,342 and includes a comprehensive benefits package.

During the 90-day probationary period, the successful candidate will be required to work from CPSA's downtown Edmonton office. At the conclusion of a successful probationary period, a hybrid work arrangement may be considered.

Please note that the successful candidate will be required to provide a Criminal Record Check satisfactory to CPSA.

We thank all candidates for their interest in CPSA. Only those selected to move forward in our selection process will be contacted.

By applying to this position, you are confirming you possess either Canadian Citizenship, permanent resident status, or a valid work permit.

Applications will be accepted until 4:00 pm on Thursday, September 3, 2026, or until a suitable candidate is identified

CPSA embraces diversity and equal opportunity. The more inclusive we are, the better we can do our work. All candidates are considered for employment regardless of age, race, ethnicity, religion or belief, sex, sexual orientation, gender identity or expression, national origin, veteran or disability status.

CPSA's work of regulating physicians and physician assistants takes place throughout Alberta. Our office is in Treaty 6 Territory, traditional lands of many First Nations, including the Cree, Saulteaux, Blackfoot, Dene and Nakota Sioux. We are located within the Métis Homeland and acknowledge the Inuit who call this place home.