Regular Part-Time Customer Service Representative

Njoyn; Oshawa; On-site; CAD 25,000 - 32,000; Full time

Job summary

City of Oshawa is seeking a Customer Service Representative to provide front line customer service and administrative support at recreation facilities across Oshawa.

Responsibilities include processing registrations, memberships, and bookings, handling payments, and addressing inquiries and incidents while upholding core City values and performing related duties as needed.

Qualifications

• Completion of an Ontario Secondary School Diploma (OSSD) or academic equivalent, plus two years of relevant customer service experience, one in recreation.
• Ability to handle and reconcile cash transactions and work with numerical figures.
• Demonstrated customer service and communication skills, responding courteously by telephone, in person and in writing.
• Established skills using Microsoft Office, registration software (IntelliManager/IntelliPOS).
• Current certification in Standard First Aid, CPR Level C, and AED or willingness to obtain.
• Ability to work independently with interruptions in a multi-task environment.
• Maturity, tact, discretion and teamwork; willing to work in a team.
• Ability to respond on short notice and work evenings, weekends and holidays.
• Criminal Records Check with Vulnerable Sector Search required.

Responsibilities

• Provide front line customer service to internal and external customers at recreation facilities.
• Receive and process program registrations, memberships, and facility bookings.
• Process payments and cash handling using POS and IntelliManager.
• Respond to facility incidents, emergencies and operational issues and escalate as required.
• Provide administrative and resource assistance as required.
• Support and demonstrate the City of Oshawa core values of Authenticity, Courage and Trust.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Cash handling

Multitasking

Teamwork

Microsoft Office

Registration software

Education

OSSD or equivalent

Post-secondary certificate in Administrative/ Recreation

Standard First Aid, CPR Level C, AED

Tools

IntelliManager

IntelliPOS

Job description

Reporting to the Supervisor, Recreation Client Services, the Customer Service Representative provides front line customer service and administrative support at Recreation facilities across the City of Oshawa.

Responsibilities:

• Provide effective and efficient customer service to internal and external customers. Including front line customer service, answering the telephone, monitoring email inboxes, responding to inquiries, and complaints about any facet of Recreation Services
• Receive and process program registrations, membership applications, and facility bookings
• Process payments and perform cash handling, reconciliation and deposit functions using the point-of-sale system (POS) and recreation software program (IntelliManager)
• Respond to facility incidents, emergencies and operational issues and escalate matters as required
• Provide administrative and resource assistance as required
• Support and demonstrate the City of Oshawa core values of Authenticity, Courage and Trust
• Perform other related duties as assigned

Requirements:

• Completion of an Ontario Secondary School Diploma (OSSD) or academic equivalent, plus two (2) years of relevant customer service experience, one (1) of which is within a recreation environment. Preference may be given to candidates who possess a post-secondary certificate or diploma in a relevant field (Administrative, Business, Communication, or Recreation programs). An equivalent combination of relevant experience and education will also be considered
• Ability to handle and reconcile cash transactions and work with numerical figures
• Demonstrated customer service experience and communication skills, with the ability to respond courteously to inquiries by telephone, in person and in writing
• Established skills and experience using a variety of software applications (Microsoft Office Suite, IntelliManager or other registration software and IntelliPOS)
• Current certification in Standard First Aid, CPR (Level C), and AED or be willing to obtain and maintain
• Ability to work independently with frequent interruptions, in a multi-task environment in order to meet all service level standards
• Possess personal qualities of maturity, tact, discretion and be willing to work in a team environment with a cooperative attitude
• Ability to respond on short notice and work shifts, including evenings, weekends and on holidays

As a condition of employment, the City of Oshawa will require successful candidates to provide a Criminal Records Check with Vulnerable Sector Search.