Regular Full-Time Supervisor, Cemetery Operations

Njoyn; Oshawa; On-site; CAD 65,000 - 90,000; Full time

Job summary

Njoyn in Oshawa is seeking an on-site supervisor for cemetery programs and initiatives, reporting to the Manager, Waste, Parking & Cemetery Services. You will coordinate staff and oversee program delivery, while ensuring quality administrative support and strong customer service.

The role requires leadership, collaboration with officials and stakeholders, and a commitment to upholding city values in service delivery. Ontario driver license may be required.

Qualifications

• Three-year college diploma in business administration or related certifications with cemetery operations experience.
• Ability to obtain Cemetery Sales Representative License under the Funeral, Burial and Cremation Services Act, 2002.
• Advanced knowledge of cemetery products, services and current practices in the field.
• Excellent interpersonal and communication skills with grieving families.

Responsibilities

• Plan, organize, direct and supervise staff for efficient cemetery service delivery.
• Coordinate and monitor cemetery programs and initiatives.
• Coordinate and assist with IT requirements.
• Develop and maintain stakeholder relations and community engagement.
• Provide exemplary administrative and customer service.
• Liaise with elected officials, senior management and external agencies.
• Support City of Oshawa values of Authenticity, Courage, and Trust.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Supervisory experience

Analytical skills

Administrative skills

Education

Three-year college diploma in business administration

Cemetery Administration certifications (e.g., OACFP)

Tools

Microsoft Office

Job description

Reporting to the Manager, Waste, Parking & Cemetery Services or designate, this position is responsible for the on-site supervision, coordination and administration of cemetery programs and initiatives.

Responsibilities:

• Planning, organizing, directing and on-site supervision of personnel and activities of the staff to ensure effective and efficient delivery of services
• Coordinating, researching, developing, planning, implementing and monitoring cemetery programs and initiatives
• Coordinating and assisting with information technology requirements
• Developing and maintaining community engagement stakeholder relations
• Providing exemplary administrative and customer service
• Liaising and providing professional advice and guidance to elected officials, senior management, other branches, departments, public, consultants, contractors and external agencies
• Support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust
• Preform other duties as assigned

Requirements:

• Knowledge and skills generally associated with the completion of a three (3) year college diploma in in business administration, completion of related industry association programs or certifications (i.e., OACFP Cemetery Administration Program; OACFP Front Line Cemetery Operator Training Program; or similar programs) plus a minimum of three (3) years of relevant experience in cemetery operations
• Ability to obtain a Cemetery Sales Representative License under the Funeral, Burial and Cremation Services Act, 2002
• Advanced knowledge of cemetery products and services and stays current with practices, processes and procedures within the field
• Excellent interpersonal and communication skills with proven empathic skills in order to deal sensitively with grieving families
• Demonstrated supervisory and leadership abilities; possess initiative, self-motivation, sound judgment and tact
• Excellent communication (written/verbal), report writing, presentation and facilitation skills along with excellent reasoning, numerical, technical, administrative, research and analytical skills
• Significant experience reviewing business processes and identifying opportunities for improvements to service efficiency, effectiveness and customer service delivery
• Established skills and experience using Microsoft Office applications and related software applications
• May be required to work flexible hours on shift work including evenings, weekends and holidays as required
• Possession and maintenance of a valid Ontario Driver's Licence, in good standing (minimum Class "G"), a driver’s abstract showing no demerit points, and the ability to pass the Corporation's tests for motor vehicle operation

As a condition of employment, the City of Oshawa will require successful candidates to provide a Vulnerable Sector Check and an employment medical.