Registration/Scheduling Clerk

Nova Scotia Health Authority; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

IWK Health is seeking a Registration/Scheduling Clerk in Halifax. The role involves efficient patient registration and appointment scheduling within a dynamic clinical environment. Ideal candidates will possess strong organizational and communication skills, and a high school diploma is required. This is a full-time hourly position with competitive compensation.

Qualifications

• Minimum High School Diploma or GED required.
• Previous experience in a similar role preferred.
• Knowledge of medical terminology is a strong asset.

Responsibilities

• Timely patient registration and processing.
• Booking appointments and coordinating clinic schedules.
• Verifying patient information and maintaining records.

Skills

Organizational skills

Interpersonal skills

Communication skills

Analytical skills

Time management skills

Education

High School Diploma or GED

Business/Secretarial program

Tools

Telehealth

SMS

Job description

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Company : IWK Health

Req ID: 205698

Department/Program: Clinical Chemistry, NB Screening & ROT , Diagnostic Services & Maritime Medical Genetics

Location: Halifax

Type of Employment: Permanent Hourly FT ( 100% FTE) x 1 position(s)

Start Date: ASAP

Union Status: NSGEU Off&Cler , Admin Professionals Bargaining Unit

Compensation: $ 23.3519 - $ 25.3918 /hour

Closing Date: July 09. 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Responsibilities

The Registration/Scheduling Clerk is responsible for the timely patient registration and processing and for the booking of physician clinic time and outreach clinic time within set guidelines and procedures. Responsibilities include but are not limited to:

• Verifying and transferring patient info into databases as well as to various health forms as required.
• Coordinating the scanning of historical patient documentation to the existing database.
• Scheduling clinic appointments within set guidelines and procedures to accommodate various needs of client and staff.
• Coordinating appointments for patients requiring multi-disciplinary sessions, minimizing inconvenience to client.
• Receiving and relaying messages via phone e-mail and fax.
• Coping and mailing information to clients and doctors.
• Filing, maintaining and retrieving various patient charts as requested.
• Liaises with patients, families, visitors and staff as required
  
  

Works within a team environment to provide adequate coverage for the service. Schedule will require flexibility with days worked.

Hours of Work

Monday to Friday; 7.0 hr shift

Your Qualifications

• Minimum High School Diploma or GED required.
• Completion of a recognized business/secretarial program an asset.
• Previous experience in a similar role preferred.
• Demonstrated accurate keyboarding and data entry skills required. Testing will be conducted on short-listed candidates and results will be factored into the candidate's overall suitability for this position.
• Demonstrated organizational, analytical, time management, interpersonal and communication skills required.
• Knowledge of medical terminology especially genetics are strong assets.
• Familiarity with Telehealth and SMS (genetic chart management system) are strong assets.
• Competencies in other languages an asset.
  
  

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

I f you are an employee of IWK Health , please apply through the internal careers page to ensure you are flagged as an internal applicant.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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