Registration/Scheduling Clerk, Community Mental Health

Nova Scotia Health Authority; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading health authority in Nova Scotia is seeking a Registration and Scheduling Clerk to manage patient bookings and registration processes. The role is integral to ensuring efficient patient flow and provides essential administrative support within a vibrant healthcare environment. Candidates should possess excellent time management and communication skills, with a minimum requirement of a high school diploma and experience in healthcare settings preferred. This is a full-time role, offering the opportunity to make a significant impact on patient care.

Qualifications

• Minimum High School Diploma or G.E.D. required.
• Previous experience in a health care setting is an asset.
• Demonstrated excellent organization and communication skills required.

Responsibilities

• Complete patient booking and scheduling.
• Answer telephone and email inquiries.
• Prepare patient charts and maintain office filing system.

Skills

Time management

Communication

Problem-solving

Customer service

Interpersonal skills

Education

High School Diploma or G.E.D.

Office administration diploma program

Tools

MS Word

Fax machine

Photocopier

Scanner

Job description

Click here to apply as an internal applicant. Company :IWK Health

Req ID: 205560
Department/Program: Dartmouth Community Mental Health, Mental Health And Addictions
Location:Dartmouth
Type of Employment: PermanentHourly FT (100%FTE) x 1position(s)
Start Date: July 2025
Union Status:NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $23.3519 - $25.3918/hour
Closing Date: July 08, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values, and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Clinical Manager, the Registration and Scheduling Clerk’s primary responsibilities are to complete patient booking/scheduling, participate in patient registration. Additional responsibilities may include, but are not limited to: Answers telephone/e-mail inquiries and communicates messages and information accurately by referring inquiries, with follow-up, as appropriate; Photocopies reports and correspondence; distributes accordingly; Prepares daily schedules; Attends team meetings, takes/produces and distributes minutes, as required; Prepares patient charts, maintains office filing system & records to ensure efficient storage and retrieval of material; scanning and archiving. Processes incoming and outgoing mail; Demonstrates customer service skills; Schedules patient appointments and registers patients via Meditech; Manages inventory of supplies and places orders, as required.

Hours of Work

Monday – Friday, with some evenings as required.

Your Qualifications

• Minimum High School Diploma or G.E.D. required.
• Graduate from a recognized office administration diploma program preferred
• Previous experience in a health care setting, an asset
• Demonstrated accurate keyboarding and data entry skills, required. Testing may be conducted on short-listed candidates with results will be factored into the candidate's overall suitability for this position.
• Basic knowledge of computer programs, including email and MS Word, required.
• Working knowledge of office equipment (e.g., fax machine, photocopier, scanner, etc) required (testing may be conducted).
• Demonstrated strong time management, analytical, and problem-solving skills required.
• Demonstrated excellent organization skills, strong communication (verbal & written) and interpersonal skills required.
• Demonstrated ability to prioritize workloads required.
• Demonstrated initiative; self-motivated and able to work with minimal supervision/direction required.
• Demonstrated high regard for quality, accuracy, and attention to detail required.
• Demonstrated ability to work well with others and in an interprofessional team required.
• Demonstrated flexibility to meet workload demands required.
• Excellent judgment and discretion in handling confidential and/or sensitive information required.
• Experience in patient scheduling/booking preferred. Experience with Community Wide Scheduling (CWS) an asset.
• Competency in other languages an asset.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

I f you are an employee ofIWK Health, please apply through the internal careers page to ensure you are flagged as an internal applicant.