Registration / Scheduling Clerk, Day Surgery

IWK Health; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

IWK Health seeks a Registration Scheduling Clerk to handle patient booking and registration tasks in Halifax. This full-time, permanent role involves various administrative duties, including responding to inquiries, managing schedules, and maintaining patient records. Candidates should possess strong communication skills and a high school diploma or equivalent, with a preference for office administration qualifications.

Qualifications

• Minimum High School diploma required.
• Graduate from a recognized Office Administration Program preferred.
• Previous experience in a similar role is an asset.

Responsibilities

• Complete patient booking and scheduling.
• Answer inquiries via phone/email and communicate messages accurately.
• Prepare daily schedules and manage patient charts.

Skills

Communication

Customer Service

Teamwork

Attention to Detail

Education

High School diploma or G.E.D.

Office Administration Program

Job description

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Click here to apply as an internal applicant.

Company : IWK Health

Req ID: 204848

Department/Program: Admitting & Registration - Day Surgery , Medicine, Quality & Safety

Location: Halifax

Type of Employment: Permanent Hourly FT ( 100% FTE) x 1 position(s)

Start Date: 06/29/2025

Union Status: NSGEU Off&Cler , Admin Professionals Bargaining Unit

Compensation: $ 23.3519 - $ 25.3918 /hour

Closing Date: June 24th, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the supervisors and Manager of Health Information Services, the Registration Scheduling Clerk’s primary responsibilities are to complete patient booking/scheduling and participate in patient registration. Additional responsibilities may include, but are not limited to: Answers telephone/e-mail inquiries and communicates messages and information accurately by referring inquiries, with follow-up, as appropriate; Photocopies reports and correspondence; distributes accordingly; Prepares daily schedules; Receives referrals and processes for review by the clinical coordinator; Attends team meetings; Prepares and scans patient charts, maintains office filing system & records to ensure efficient storage and retrieval of material. Processes incoming and outgoing mail; Demonstrates customer service skills; Maintains daily statistics for appointments; Schedules surgical OR booking/scheduling, patient appointments and registers clinic patients via Meditech; Manages inventory of supplies and places orders, as required.

Hours of Work

Monday - Friday, 7 hour shifts.

Your Qualifications

• Minimum High School diploma or G.E.D. required
• Graduate from a recognized Office Administration Program preferred
• Previous experience in a similar role is an asset.
• Keyboarding skills minimum of 40 wpm required, 60 wpm is preferred (testing may be conducted on candidates)
• Working knowledge of Microsoft Office and other computer programs/technology (testing may be conducted on candidates)
• Proven team player with excellent communication and interpersonal skills required
• Demonstrated ability to respectfully work with a variety of inter-professional team members required
• High degree of initiative, diligence, attention to detail, and self-discipline/focus
• Commitment to continual learning and willing to share knowledge and support the development of co-workers
• Demonstrated knowledge of Family Centered Care.
• Flexibility required for changes in shift on short notice and to meet workload demands.
• Demonstrated knowledge of Medical Terminology and/or MEDITECH is an asset.
• Competency in other languages considered an asset; French preferred.
  
  

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

I f you are an employee of IWK Health , please apply through the internal careers page to ensure you are flagged as an internal applicant.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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