Registration/Scheduling Clerk

Nova Scotia Health Authority; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a respected health authority in Halifax as a Registration and Scheduling Clerk. This role is essential in ensuring smooth operations within the Orthopaedic Clinic, where you will be responsible for patient scheduling, registration, and providing support to both clients and staff. Your efforts will contribute to the care of countless patients, making a real difference in their healthcare journey. With a focus on training and mentorship, this position offers a chance to grow in a supportive environment that values teamwork and communication. If you have a passion for helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Minimum High School Diploma or GED required.
• Working knowledge of MS Office Suite and other computer programs required.
• Previous experience in registration and scheduling required.

Responsibilities

• Register patients and schedule appointments in the Orthopaedic Clinic.
• Answer phone calls and communicate information accurately.
• Participate in care team discussions to improve clinic efficiency.

Skills

Communication Skills

Multi-tasking

Time Management

Attention to Detail

Team Player

Keyboarding Skills

Medical Terminology

Initiative

Organizational Skills

Bilingual (French Preferred)

Education

High School Diploma or GED

Office Administration Program

Tools

MS Office Suite

Meditech

CWS

Job description

Req ID: 196360
Department/Program: Orthopaedic Clinic/Team, Children's Surgical & Critical Care
Location: Halifax
Type of Employment: Permanent Hourly FT (100% FTE) x 1 position(s)
Start Date: ASAP
Union Status: NSGEU Off&Cler, Admin Professionals Bargaining Unit
Compensation: $23.3519 - $25.3918/hour
Closing Date: February 10, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia. People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer.

The Opportunity

Reporting to the Manager, Ambulatory Surgical Care, and under the direction of the Clinical Leader, the Registration and Scheduling Clerk is responsible for patient scheduling, timely registration, and processing of patients with appointments in the Orthopaedic Clinic. Responsibilities include, but are not limited to:

1. Registering patients for the Orthopaedic Clinics, greeting and directing clients;
2. Making reminder phone calls to patients about upcoming clinic appointments;
3. Scheduling new and follow-up patient appointments; coordinating with various departments within the Health Centre to book patient appointments;
4. Answering phone calls, communicating messages and information accurately and appropriately, and redirecting inquiries accordingly;
5. Participating in care team discussions as required, offering input and energy into efforts at improving clinic efficiency and functioning;
6. Accurately entering/revising patient information in CWS/Meditech;
7. Completing various health forms;
8. Maintaining adequate supplies and ordering as needed;
9. Providing general support to clients and staff (e.g., requisitioning lab, DI tests/procedures, filing, photocopying, making telephone calls, workload data, etc.);
10. Other duties as required.

Hours of Work

Monday to Friday 7.0 Hours Shifts

Your Qualifications

1. Minimum High School Diploma or GED required.
2. Graduate of a recognized Office Administration Program an asset.
3. Working knowledge of MS Office Suite and other computer programs/technology required.
4. Demonstrated knowledge of medical terminology preferred.
5. Previous experience in registration and scheduling required, preferably in an ambulatory health care setting.
6. Previous experience with Meditech and CWS required.
7. Demonstrated accurate keyboarding and data entry skills required. Testing will be conducted on short-listed candidates.
8. Proven team player with excellent communication skills required.
9. Demonstrated ability to respectfully work with a variety of inter-professional team members required.
10. High degree of initiative, diligence, attention to detail, and self-discipline required.
11. Excellent multi-tasking, time management, organizational and prioritization skills required.
12. Competency in other languages considered an asset; French Preferred.

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.