Registered Massage Therapist

The Clayfield, part of the Unbound Collection by Hyatt; Niagara-on-the-Lake; On-site; CAD 42,000 - 65,000; Full time

Job summary

The Clayfield, part of The Unbound Collection by Hyatt in Niagara-on-the-Lake, ON, is seeking a Registered Massage Therapist for a full-time, on-site role. You will deliver tailored massage therapies, maintain records, educate guests on wellness, and collaborate with spa and hotel teams to uphold high hygiene and safety standards.

Flexible hours including evenings may be required; a supportive, luxurious environment with growth opportunities is offered.

Qualifications

• Completion of an accredited Massage Therapy program and eligibility for professional liability insurance.
• Current registration and good standing with the Ontario massage therapy regulatory body.
• Commitment to maintaining high hygiene, safety, and confidentiality standards.

Responsibilities

• Provide professional massage treatments tailored to guest needs.
• Conduct thorough consultations and maintain treatment records.
• Prepare and clean treatment rooms, and ensure equipment and linens meet hygiene standards.
• Educate guests on stress management, wellness practices, and follow-up care.
• Collaborate with spa and hotel teams while adhering to safety and brand standards.

Skills

Customer service

Therapeutic massage

Body massage techniques

Shiatsu

Stress management guidance

Communication

Education

Accredited Massage Therapy program completed

Eligibility for professional liability insurance

Job description

Company Description

The Clayfield is a luxury property within The Unbound Collection by Hyatt, a portfolio of unique hotels offering one-of-a-kind experiences. Located in Niagara-on-the-Lake, ON, The Clayfield focuses on thoughtful service, wellness, and memorable stays for guests seeking relaxation and refinement. As part of Hyatt, team members benefit from established standards, professional development opportunities, and a supportive work environment. The property emphasizes high-quality guest care, attention to detail, and a collaborative, inclusive culture. Team members are encouraged to contribute ideas and help shape the guest experience.

Role Description

The Registered Massage Therapist is a full-time, on-site role based at The Clayfield in Niagara-on-the-Lake, ON. The therapist will provide professional massage treatments tailored to guest needs, including therapeutic techniques, relaxation-focused sessions, and specialty modalities. Daily responsibilities include conducting thorough consultations, maintaining accurate treatment records, preparing and cleaning treatment rooms, and ensuring equipment and linens meet hygiene standards. The therapist will educate guests on stress management, wellness practices, and appropriate follow-up care, while maintaining a calm, welcoming environment. The role also involves collaborating with the spa and hotel team, supporting guest service initiatives, and adhering to regulatory and brand standards for safety and professionalism.

Qualifications

• Strong Customer Service skills, with a focus on guest satisfaction, empathy, and clear communication.
• Proficiency in Therapeutic Massage and Body Massage techniques, with the ability to tailor treatments to individual needs.
• Experience or training in Shiatsu and other specialized modalities is an asset.
• Ability to support Stress Management for guests through appropriate techniques, education, and wellness recommendations.
• Current registration and good standing with the relevant Massage Therapy regulatory body in Ontario.
• Completion of an accredited Massage Therapy program and eligibility for professional liability insurance.
• Commitment to maintaining high hygiene, safety, and confidentiality standards in all treatments.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by guest demand.
• Team-oriented mindset with the ability to collaborate effectively with spa and hotel colleagues.