RMT at Luxury Hotel Spa — Pre-Opening & Guest Experience

IAGUB - Hyatt Clayfield Niagara; Toronto; On-site; CAD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Hyatt colleague travel benefits

Brand-new luxury hotel

Collaborative environment

Job summary

The Spa at The Clayfield, part of the Unbound Collection by Hyatt, is seeking a Registered Massage Therapist in Niagara-on-the-Lake, ON. The role reports to the Spa Director and focuses on delivering exceptional massage experiences in a luxury, collaborative setting.

Openings include both part-time and full-time, with pre-opening training, strong guest service expectations, and a focus on professionalism and confidentiality within a high-end spa environment.

Qualifications

• Registered Massage Therapist with Ontario registration and liability insurance.
• Experience in luxury spa, hotel spa, wellness, or clinical settings preferred.
• Excellent guest service, confidentiality, and communication skills.

Responsibilities

• Deliver massage therapy treatments with guest comfort and safety as priorities.
• Conduct consultations and tailor treatments to health history.
• Suggest homecare and retail products as needed.
• Maintain client records and treatment documentation.
• Prepare rooms and maintain cleanliness and sanitation standards.
• Ensure supplies and equipment are stocked and maintained.
• Assist with spa presentation and light housekeeping when needed.
• Build guest loyalty through personalized service.
• Collaborate with spa team to ensure seamless guest experiences.
• Participate in pre-opening training and ongoing product education.
• Follow Health Canada, CMTO, and hotel safety regulations.
• Support additional operational duties as required.

Skills

Customer service

Communication skills

Team-oriented

Flexibility

Evening/weekend/holiday availability

Education

Registration with College of Massage Therapists of Ontario

Professional liability insurance

Job description

The Spa at The Clayfield, part of the Unbound Collection by Hyatt, is seeking a Registered Massage Therapist in Niagara-on-the-Lake, ON. The role reports to the Spa Director and focuses on delivering exceptional massage experiences in a luxury, collaborative setting.

Openings include both part-time and full-time, with pre-opening training, strong guest service expectations, and a focus on professionalism and confidentiality within a high-end spa environment.