Registered Massage Therapist (RMT)

Hyatt Hotels Corporation; Niagara-on-the-Lake; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Hyatt colleague travel benefits

Growth opportunities

Job summary

The Clayfield, a 102-room luxury boutique hotel opening in Niagara-on-the-Lake, is seeking a Registered Massage Therapist (RMT) to deliver exceptional therapeutic massage and support the spa’s high standards under the Spa Director.

Responsibilities include consultations, customized treatments, client records, room prep, cleanliness, and collaboration with spa colleagues to ensure seamless guest experiences. Evening/weekend availability is required.

Qualifications

• CMTO registration is required.
• Professional liability insurance is required.
• Experience in luxury spa, hotel spa, wellness, or clinical settings preferred.
• Excellent guest service and communication skills.
• Professionalism and confidentiality are essential.

Responsibilities

• Deliver exceptional massage therapy treatments with focus on guest comfort and safety.
• Conduct consultations and customize treatments based on guest needs and history.
• Recommend home-care and retail products to support results.
• Maintain accurate client treatment records and documentation.
• Prepare treatment rooms and maintain cleanliness and sanitation standards.
• Ensure linens, supplies, and equipment are stocked and maintained.
• Support spa presentation with light housekeeping as needed.
• Build guest loyalty through hospitality and personalized service.
• Collaborate with aestheticians, spa attendants, reception, and leadership.
• Participate in pre-opening training and ongoing product education.
• Adhere to Health Canada, CMTO, hotel, and workplace safety regulations.
• Support additional operational duties as required.

Skills

Guest service

Communication

Confidentiality

Teamwork

Flexibility

Education

CMTO registration

Liability insurance

Job description

Location and Availability

Niagara-on-the-Lake, ON
Opening: Summer 2026
Part‑time and full‑time positions available.

Job Summary

The Clayfield is a new 102‑room luxury boutique hotel opening in Niagara‑on‑the‑Lake, part of the Unbound Collection by Hyatt. The Registered Massage Therapist (RMT) will provide exceptional therapeutic massage treatments and support the spa’s high standards of professionalism, cleanliness, and guest care under the direction of the Spa Director.

Responsibilities

• Deliver exceptional massage therapy treatments while ensuring guest comfort, safety, and satisfaction.
• Conduct professional consultations and customize treatments based on guest needs and health history.
• Recommend appropriate home‑care and retail products to support treatment results.
• Maintain accurate client treatment records and documentation.
• Prepare treatment rooms before and after each service, maintaining exceptional cleanliness and sanitation standards.
• Ensure linens, supplies, and equipment are fully stocked and maintained.
• Support overall spa presentation by assisting with light housekeeping throughout the spa.
• Build guest loyalty through genuine hospitality and personalized service.
• Work collaboratively with aestheticians, spa attendants, reception, and leadership to ensure seamless guest experiences.
• Participate in pre‑opening training, product education, and ongoing professional development.
• Follow all Health Canada, CMTO, hotel, and workplace health and safety regulations.
• Support additional operational duties as required.

Qualifications

• Current registration with the College of Massage Therapists of Ontario.
• Professional liability insurance.
• Previous experience in luxury spa, hotel spa, wellness, or clinical environments preferred.
• Exceptional guest service and communication skills.
• Strong professionalism and commitment to confidentiality.
• Knowledge of retail recommendations and guest education.
• Team‑oriented mindset with flexibility to support daily operations.
• Evening, weekend, and holiday availability.

Benefits

• Competitive compensation and a comprehensive benefits package designed to support your well‑being and long‑term growth.
• A rare opportunity to help shape the spa operation of a brand‑new luxury hotel.
• Work within a collaborative environment supported by ownership, Urgo Hotels & Resorts Canada and Hyatt.
• Access to Hyatt colleague travel benefits.
• A workplace culture rooted in respect, craftsmanship, and pride of place in beautiful Niagara‑on‑the‑Lake.

Now accepting applications from candidates currently residing in Canada with full working rights. We are only able to respond to candidates selected for interview.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.