Regional Service Manager - Western Canada

Hitachi, Ltd.; Kelowna; On-site; CAD 150,000 - 185,000; Full time

Benefits offered by this job

Health & retirement benefits

Learning platforms

Career development programs

Paid leave & flexible work

Access to innovative technologies

Job summary

Hitachi Energy in Canada seeks a Regional Manager, West to lead the Substation Service operations across Western Canada. You will drive safe, efficient, and profitable service delivery while expanding capabilities and customer relationships.

You will collaborate with regional and North American teams to align commitments with execution, safety, quality, and productivity goals, ensuring compliant operations and strong stakeholder engagement.

Qualifications

• Must have work authorization to work in Canada.
• Experience managing service operations and customer relationships.
• Experience developing organizational capabilities and workforce planning.
• Proven ability to collaborate across matrix organizations and manage multiple stakeholders.
• Strong communication and relationship-building skills with customers and internal teams.

Responsibilities

• Manage the regional service organization to support safe, efficient, and profitable execution of service activities.
• Grow operational capabilities, workforce, and infrastructure to support business growth.
• Ensure staffing, competency development, tools and processes meet current and future customer requirements.
• Support operational excellence through continuous improvement focused on quality and productivity.
• Monitor regional performance and implement corrective actions as needed.
• Build and maintain relationships with key customers and support strategic discussions on service execution and future requirements.
• Lead a high-performing regional service team with a culture of safety, accountability, collaboration, and customer focus.
• Collaborate with service, engineering, project management, and North American teams to deliver on customer commitments.
• Ensure compliance with applicable regulations and internal procedures.

Skills

Work authorization

Service operations management

Customer relationships

Workforce planning

Team development

Cross-functional collaboration

Stakeholder management

Communication

Job description

The Opportunity

The Regional Manager, West is responsible for the operational management, customer engagement, and execution of the Substation Service business across Western Canada. Working closely with the Regional Service Sales Manager, you will help ensure the organization has the capabilities, resources, processes, and customer focus required to support the continued growth of the service business. This role is focused on growing service delivery capabilities, strengthening customer relationships, and supporting the operational deployment of an expanding substation service portfolio. You will collaborate with Canadian and North American Service teams, Business Units, and support functions to align customer commitments with operational execution while supporting safety, quality, productivity, and customer satisfaction.

How You'll Make an Impact

• Manage the regional service organization to support safe, efficient, and profitable execution of service activities.
• Grow the operational capabilities, workforce, and infrastructure required to support business growth.
• Ensure appropriate staffing, competency development, tools, and processes are in place to meet current and future customer requirements.
• Support operational excellence through continuous improvement initiatives focused on quality, productivity, responsiveness, and customer satisfaction.
• Monitor regional performance metrics and implement actions when improvements are needed.
• Build and maintain relationships with key customers and support strategic discussions regarding service execution, capabilities, and future requirements.
• Manage, coach, and develop a high-performing regional service team while fostering a culture of safety, accountability, collaboration, and customer focus.
• Collaborate with service, engineering, project management, Business Units, and North American service teams to support successful execution of customer commitments.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Experience managing service operations, customer relationships, and service execution activities.
• Experience developing organizational capabilities, workforce planning, and team development.
• Proven ability to collaborate across matrix organizations and work effectively with multiple stakeholders.
• Strong communication and relationship-building skills with customers and internal teams.

More About Us

At Hitachi Energy, you'll have the opportunity to grow your career while contributing to meaningful work alongside experienced professionals.

• Opportunities to work on innovative technologies shaping the future of energy.
• A collaborative environment with experienced professionals across diverse teams.
• Access to learning platforms and career development programs that support continuous growth.
• Attractive health and retirement benefits.
• Paid leave and flexible work arrangements that support work-life balance.

In compliance with British Columbia’s Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $150,000– $185,000