Regional Service Manager - Western Canada

Hitachi Energy; Calgary; On-site; CAD 150,000 - 185,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Flexible work arrangements

Job summary

Hitachi Energy Ltd. is seeking a Regional Manager, West for Substation Service, overseeing operations and customer engagement across Western Canada from Calgary.

You will collaborate with North American service teams and business units to align commitments with execution, while focusing on safety, quality, productivity and client satisfaction. Responsibilities include growing service delivery capabilities, strengthening relationships with key customers, coaching a high-performing regional team,

Qualifications

• Experience managing service operations and customer relationships.
• Experience developing organizational capabilities and workforce planning.
• Proven ability to collaborate across matrix organizations and manage multiple stakeholders.
• Strong communication and relationship-building skills with customers and internal teams.

Responsibilities

• Lead regional service organization for safe, efficient execution of activities.
• Grow operational capabilities, workforce, and infrastructure to support growth.
• Ensure staffing, training, tools, and processes meet current/future needs.
• Drive continuous improvement in quality, productivity, and customer satisfaction.
• Monitor regional performance and initiate corrective actions as needed.
• Foster relationships with customers and support strategic discussions on service delivery.

Skills

Service operations management

Staffing and workforce planning

Cross-functional collaboration

Customer relationship building

Effective communication

Job description

The Opportunity

The Regional Manager, West is responsible for the operational management, customer engagement, and execution of the Substation Service business across Western Canada. Working closely with the Regional Service Sales Manager, you will help ensure the organization has the capabilities, resources, processes, and customer focus required to support the continued growth of the service business. This role is focused on growing service delivery capabilities, strengthening customer relationships, and supporting the operational deployment of an expanding substation service portfolio. You will collaborate with Canadian and North American Service teams, Business Units, and support functions to align customer commitments with operational execution while supporting safety, quality, productivity, and customer satisfaction.

How You'll Make An Impact

• Manage the regional service organization to support safe, efficient, and profitable execution of service activities.
• Grow the operational capabilities, workforce, and infrastructure required to support business growth.
• Ensure appropriate staffing, competency development, tools, and processes are in place to meet current and future customer requirements.
• Support operational excellence through continuous improvement initiatives focused on quality, productivity, responsiveness, and customer satisfaction.
• Monitor regional performance metrics and implement actions when improvements are needed.
• Build and maintain relationships with key customers and support strategic discussions regarding service execution, capabilities, and future requirements.
• Manage, coach, and develop a high-performing regional service team while fostering a culture of safety, accountability, collaboration, and customer focus.
• Collaborate with service, engineering, project management, Business Units, and North American service teams to support successful execution of customer commitments.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Experience managing service operations, customer relationships, and service execution activities.
• Experience developing organizational capabilities, workforce planning, and team development.
• Proven ability to collaborate across matrix organizations and work effectively with multiple stakeholders.
• Strong communication and relationship-building skills with customers and internal teams.

More About Us

• Opportunities to work on innovative technologies shaping the future of energy.
• A collaborative environment with experienced professionals across diverse teams.
• Access to learning platforms and career development programs that support continuous growth.
• Attractive health and retirement benefits.
• Paid leave and flexible work arrangements that support work-life balance.

In compliance with British Columbia’s Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $150,000– $185,000

Publication date : 2026-11-03