Regional Service Manager - Western Canada

HITACHI ENERGY CZECH REPUBLIC S.R.O.; Kelowna; On-site; CAD 150,000 - 185,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid leave and flexible work安排

Job summary

Hitachi Energy Canada Inc. seeks a Regional Manager, West to lead the regional service organization across Western Canada, driving safe, efficient, and profitable service delivery.

You will work with the Regional Service Sales Manager to align capabilities and resources with customer commitments and expansion plans. The role focuses on growing service delivery capabilities, strengthening customer relationships, and coordinating with Canadian and North American teams to ensure safety, quality,

Qualifications

• Experience managing service operations, customer relationships, and service execution activities.
• Experience developing organizational capabilities, workforce planning, and team development.
• Proven ability to collaborate across matrix organizations and work effectively with multiple stakeholders.
• Strong communication and relationship-building skills with customers and internal teams.

Responsibilities

• Manage the regional service organization to support safe, efficient, and profitable execution of service activities.
• Grow the operational capabilities, workforce, and infrastructure required to support business growth.
• Ensure staffing, competency development, tools, and processes are in place to meet current and future customer requirements.
• Support operational excellence through continuous improvement initiatives focused on quality, productivity, responsiveness, and customer satisfaction.
• Monitor regional performance metrics and take actions when improvements are needed.
• Build and maintain relationships with key customers and support strategic discussions on service execution and future requirements.
• Lead and develop a high-performing regional service team with a culture of safety and accountability.

Skills

Service operations management

Customer relationship management

Cross-functional collaboration

Strong communication

Job description

Location: Kelowna, British Columbia, Canada

Job ID: R0149767

Date Posted: 2026-11-03

Company Name: HITACHI ENERGY CANADA INC.

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

The Opportunity

The Regional Manager, West is responsible for the operational management, customer engagement, and execution of the Substation Service business across Western Canada. Working closely with the Regional Service Sales Manager, you will help ensure the organization has the capabilities, resources, processes, and customer focus required to support the continued growth of the service business. This role is focused on growing service delivery capabilities, strengthening customer relationships, and supporting the operational deployment of an expanding substation service portfolio. You will collaborate with Canadian and North American Service teams, Business Units, and support functions to align customer commitments with operational execution while supporting safety, quality, productivity, and customer satisfaction.

How You'll Make an Impact

• Manage the regional service organization to support safe, efficient, and profitable execution of service activities.
• Grow the operational capabilities, workforce, and infrastructure required to support business growth.
• Ensure appropriate staffing, competency development, tools, and processes are in place to meet current and future customer requirements.
• Support operational excellence through continuous improvement initiatives focused on quality, productivity, responsiveness, and customer satisfaction.
• Monitor regional performance metrics and implement actions when improvements are needed.
• Build and maintain relationships with key customers and support strategic discussions regarding service execution, capabilities, and future requirements.
• Manage, coach, and develop a high-performing regional service team while fostering a culture of safety, accountability, collaboration, and customer focus.
• Collaborate with service, engineering, project management, Business Units, and North American service teams to support successful execution of customer commitments.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
• Experience managing service operations, customer relationships, and service execution activities.
• Experience developing organizational capabilities, workforce planning, and team development.
• Proven ability to collaborate across matrix organizations and work effectively with multiple stakeholders.
• Strong communication and relationship-building skills with customers and internal teams.

More About Us

• At Hitachi Energy, you'll have the opportunity to grow your career while contributing to meaningful work alongside experienced professionals.
• Opportunities to work on innovative technologies shaping the future of energy.
• A collaborative environment with experienced professionals across diverse teams.
• Access to learning platforms and career development programs that support continuous growth.
• Attractive health and retirement benefits.
• Paid leave and flexible work arrangements that support work-life balance.

In compliance with British Columbia's Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $150,000- $185,000

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles-particularly those involving access to sensitive inform