Service Coordinator

Levitt-Safety Limited; Fort McMurray; On-site; CAD 58,000 - 62,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Profit-sharing

Paid training

Paid vacation

Flex days

Time off benefits

Job summary

Levitt-Safety Limited in Fort McMurray seeks a Service Coordinator to support our Fire & Life Safety Equipment operations. This role coordinates service activities, schedules technicians, manages documentation and data entry, and delivers excellent customer support.

Reporting to the Service Admin Supervisor, you will handle multiple priorities while working with service technicians and customers, supporting several divisions including Fire & Life Safety Equipment and Instrumentation.

Qualifications

• Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service.

Responsibilities

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests.
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs.
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems.
• Manage calendars and coordinate service appointments with technicians and customers.
• Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment.
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations.
• Prepare quotes and communicate service order details with technicians and warehouse teams.
• Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation.
• Perform administrative duties such as data entry, scanning, filing, and document management.
• Support implementation and training for new service software
• Assist with internal projects and administrative tasks that support branch operations

Skills

Service administration

Scheduling

Dispatching

Customer service

Data entry

Multitasking

Communication

Job description

Levitt-Safety is seeking a highly organized Service Coordinator to support our Fort McMurray branch. In this fast-paced role, you will coordinate service activities, schedule technicians, manage documentation and data entry, and provide excellent customer support.

Reporting to the Service Admin Supervisor, the ideal candidate is detail-oriented, customer-focused, and comfortable managing multiple priorities while working with service technicians and customers.

You will support operations primarily within our Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions.

This role is based in town in our Fort McMurray branch with a Mon-Fri schedule

Main Responsibilities

• Provide exceptional customer service to customers and technicians regarding products, services, and service requests
• Schedule and dispatch technicians for service calls, ensuring efficient coordination and timely response to customer needs
• Maintain accurate data entry across work orders, customer records, service documentation, and internal systems
• Manage calendars and coordinate service appointments with technicians and customers
• Process billing and invoicing based on completed service work and ensure accurate documentation for prompt payment
• Assist with purchase orders, parts ordering, and warehouse transfers to support service operations
• Prepare quotes and communicate service order details with technicians and warehouse teams
• Maintain organized records including work orders, customer accounts, purchase orders, and inventory documentation
• Perform administrative duties such as data entry, scanning, filing, and document management
• Support implementation and training for new service software
• Assist with internal projects and administrative tasks that support branch operations

Job Requirements

• Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service
• Strong data entry and administrative coordination experience
• Experience scheduling technicians or coordinating service work is an asset
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Comfortable working with multiple systems and technology platforms
• Excellent communication skills and professional telephone manner
• Ability to work in a fast-paced environment and manage urgent service requests
• Positive attitude, strong teamwork skills, and willingness to learn

What we offer:

• Base salary CAD58,000 -62,000 annually with paid vacation, flex days and other time off benefits
• Comprehensive health benefits including medical, dental, vision & EAP for you and your family
• Company-matched RRSP contribution plan
• Annual profit-sharing opportunity
• Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
• A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset