Regional Sales Representative - Smart Buildings & Smart Power

ABB; Saint-Laurent-de-l'Île-d'Orléans; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

ABB is seeking a Regional Channel Representative in Canada to manage the operational side of the ABB channel business. The role covers pricing programs, stock returns, and partner enablement while collaborating with sales teams to grow end-user opportunities.

This hybrid role requires heavy travel (80% on the road, 20% from home) across Saguenay to Ottawa, with strong emphasis on partner relations and channel performance reporting. Fluency in French and English is essential.

Qualifications

• 8 years of experience in channel management, sales operations, inside sales, or distribution.
• Bilingual French-English; English for clients outside Quebec.
• Strong organizational, administrative, and communication skills.
• Experience with pricing programs, SPAs, order management, and channel operations.
• CRM proficiency; MS Office applications (Excel, PowerPoint, Outlook).

Responsibilities

• Maintain channel operational excellence by managing pricing programs, stock returns, and defective equipment claims.
• Manage partner escalations and coordinate resolution of order, service, and process issues.
• Support inventory management with distribution partners and monitor stock health.
• Coordinate channel partner training and onboarding, ensuring ABB processes and Empower portal access.
• Communicate product and program updates to channel partners; support new product launches and end-of-life notices.
• Plan and coordinate channel engagement activities, including trade shows and partner events.
• Support QBRs by coordinating materials with Regional Sales Managers; track channel performance metrics.

Skills

Channel management

Sales operations

Communication

Organization

Bilingual French-English

Education

Business (post-secondary)

Electrical Technology (asset)

Tools

CRM systems

Microsoft Excel

PowerPoint

Outlook

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.The Smart Building & Smart Power Regional Channel Representative manages the operational and partner-facing side of channel business. This role handles channel operations, inventory management, partner enablement, and logistics — allowing Regional Sales Managers and Sales Representatives to concentrate on what they do best: building relationships with end users, electrical contractors, and developing project opportunities. By owning the day-to-day channel responsibilities, the Channel Representive ensures consistent, professional partner experiences while the sales team drives revenue through strategic customer engagement.This role is contributing to the Electrification, Smart Buildings and Smart Power divisions of ABB Canada.The work model is 80% on the road (from Saguenay to Ottawa) and 20% from home.ResponsibilitiesMaintain channel operational excellence by managing pricing programs, processing stock returns and defective equipment claims, and ensuring accurate channel administration.Manage partner operational escalations and coordinate resolution of order, service, and process-related issues with internal stakeholders and distribution partners.Support inventory management by working with distribution partners to maintain agreed stocking levels and monitoring stock health, including slow-moving and excess inventory.Identify and support inventory growth opportunities through new stocking programs and collaboration with channel partners.Coordinate channel partner training and onboarding, ensuring participation in ABB training programs, Empower portal access, and alignment with ABB processes and service expectations.Communicate product and program updates to channel partners, including new product launches, process changes, and end-of-life notifications.Maintain and manage channel sales support tools and assets, including ABB demonstration equipment, marketing materials, and partner-facing resources.Plan and coordinate channel engagement activities, including trade shows, counter days, product launches, promotional campaigns, and other partner events.Support Channel Quarterly Business Reviews (QBRs) by coordinating review activities, preparing materials, and partnering with Regional Sales Managers.Track and report channel performance metrics, including sell-through rates, inventory turns, stock health, and partner performance, while providing market and competitive insights to support business decision-making.Qualifications8 years of experience in channel management, sales operations, inside sales, or distribution, preferably within the electrical or industrial sector.Bilingual French-English. English is necessary to communicate with clients outside Quebec.Strong organizational, administrative, and communication skills, with the ability to effectively collaborate with distributor partners and cross-functional teams.Experience managing pricing programs, SPAs, order management processes, and channel operations.Proficiency with CRM systems and Microsoft Office applications, particularly Excel, PowerPoint, and Outlook.Self-motivated and detail-oriented professional capable of managing multiple priorities in a fast-paced environment; post-secondary education in Business, Electrical Technology, or a related field is an asset.Employment Equity & Inclusion Statement (Canada)ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:• Women• Indigenous Peoples• Members of visible minorities• Persons with disabilitiesABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.