Regional Operations Manager

McDougall Energy Inc.; St. Thomas; On-site; CAD 110,000 - 120,000; Full time

Benefits offered by this job

4 weeks vacation

RRSP matching

Health & dental benefits

Employee Assistance Program (EAP)

Healthcare & Lifestyle SpendingAccount

Life & Disability Insurance

Referral Programs

Employee discount & perks

Job summary

McDougall Energy is seeking an experienced Regional Operations Manager to lead our Southwestern Ontario operations. Reporting to the VP of Operations, this role provides leadership to multiple branches, drives safety, efficiency, and customer service.

The ideal candidate will have a university degree or college diploma with ten or more years in operations management, strong customer service, and proven leadership in change and team development.

Qualifications

• The ideal candidate will have a university degree and no less than a Community College Diploma in business, operations/logistics or related field or a minimum of ten years as an operations Manager.
• Ten (10) or more years of progressive management experience, ideally in the fuel/energy sector.
• Excellent customer service skills / CX Knowledge and Training.
• Proven team leadership / coaching skills, including delegation through other managers.
• Proven leadership in managing change and driving continuous improvement initiatives and efficiencies.
• Bridgebuilder across functional areas and effective at developing strong teams and promoting employee engagement.
• Working knowledge of oil, gas, and liquid fuels code requirements, as well as Ministry of Transportation, Employment Standards, OHSA and other relevant legislation / regulations.
• Strong knowledge of the fuel delivery / service industry, practices, and processes.
• Working knowledge of office processes.
• Excellent interpersonal and communication skills, including the ability to manage sensitive communications with tact and diplomacy, and the ability to interact with and influence various stakeholders at all levels inside and outside the organization.
• Solid time management and organization skills, including the ability to effectively balance multiple priorities and work under pressure.
• Computer proficiency, including working knowledge of MS Office.

Responsibilities

• Providing leadership, oversight, and support for a dedicated group of Operations Managers across multiple branches in the Southwest Region.
• Ensuring employee and customer safety by promoting adherence to all MEI Standard Operating Procedures, Company Policies, and regulatory compliance practices.
• Coaching and guiding Operations Managers in overseeing daily regional operations to ensure delivery and service activities are safe, effective, and efficient.
• Monitoring KPIs and reports to optimize operational efficiency across operating sites while maintaining regulatory and budget compliance.
• With the VP of operations, preparing and monitoring annual expense budgets for assigned operations. Controls expenses, approving major operational expenditures / purchase orders in adherence with Accounts Payable processes and procedures, as well as Delegation of Authority Policy.
• Ensuring timely completion of all plant and service inspections by Operations Managers for all assigned operations, in compliance with regulatory requirements.
• Managing key performance indicators for inventory, turnover and optimizing balances for each operation, in collaboration with Operations Managers, Finance, and Leadership Team.
• Providing a positive customer experience, responding to escalated customer enquiries or complaints. Monitoring delivery performance to ensure customer expectations are met through consistent on‑time service.
• Working in conjunction with Corporate Regulatory Staff to develop operational policies and processes for assigned region.
• Reviewing and responding to variations in weekly and monthly KPI reports (operational, financial, safety).
• Monitoring fleet readiness, equipment availability, and asset utilization to support operational demands.
• Ensuring that daily and/or seasonal operational priorities such as rack swings, allocations, and service coverages are being maximized.
• Managing overall individual performance, supporting elements such as balanced scorecards, continuous improvement initiatives, while promoting One MEI and the company’s Values.
• Performing other duties as required.

Skills

Leadership

Customer service

Communication

Change management

Team building

Regulatory knowledge

Project management

Time management

MS Office proficiency

Education

University degree or Community College Diploma in business/operations/logistics

Tools

MS Office

Job description

COME GROW WITH US!

McDougall Energy is a Canadian family‑owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That’s why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers to the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada’s Best Managed Companies, having consecutively retained our designation since 2011.

About The Opportunity

McDougall Energy is looking for an experienced Regional Operations Manager to join our Operations group serving Southwestern Ontario.

Reporting to the Vice President of Operations, this position is responsible for:

• Providing leadership, oversight, and support for a dedicated group of Operations Managers across multiple branches in the Southwest Region.
• Ensuring employee and customer safety by promoting adherence to all MEI Standard Operating Procedures, Company Policies, and regulatory compliance practices.
• Coaching and guiding Operations Managers in overseeing daily regional operations to ensure delivery and service activities are safe, effective, and efficient.
• Monitoring KPIs and reports to optimize operational efficiency across operating sites while maintaining regulatory and budget compliance.
• With the VP of operations, preparing and monitoring annual expense budgets for assigned operations. Controls expenses, approving major operational expenditures / purchase orders in adherence with Accounts Payable processes and procedures, as well as Delegation of Authority Policy.
• Ensuring timely completion of all plant and service inspections by Operations Managers for all assigned operations, in compliance with regulatory requirements.
• Managing key performance indicators for inventory, turnover and optimizing balances for each operation, in collaboration with Operations Managers, Finance, and Leadership Team.
• Providing a positive customer experience, responding to escalated customer enquiries or complaints. Monitoring delivery performance to ensure customer expectations are met through consistent on‑time service.
• Working in conjunction with Corporate Regulatory Staff to develop operational policies and processes for assigned region.
• Reviewing and responding to variations in weekly and monthly KPI reports (operational, financial, safety).
• Monitoring fleet readiness, equipment availability, and asset utilization to support operational demands.
• Ensuring that daily and/or seasonal operational priorities such as rack swings, allocations, and service coverages are being maximized.
• Managing overall individual performance, supporting elements such as balanced scorecards, continuous improvement initiatives, while promoting One MEI and the company’s Values.
• Performing other duties as required.

About You

The ideal candidate will have:

• A university degree and no less than a Community College Diploma in business, operations/logistics or related field or a minimum of ten years as an operations Manager.
• Ten (10) or more years of progressive management experience, ideally in the fuel/energy sector.
• Excellent customer service skills / CX Knowledge and Training.
• Proven team leadership / coaching skills, including delegation through other managers.
• Proven leadership in managing change and driving continuous improvement initiatives and efficiencies.
• Bridgebuilder across functional areas and effective at developing strong teams and promoting employee engagement.
• Working knowledge of oil, gas, and liquid fuels code requirements, as well as Ministry of Transportation, Employment Standards, OHSA and other relevant legislation / regulations. Experience interfacing with regulatory authorities to meet / address compliance requirements.
• Strong knowledge of the fuel delivery / service industry, practices, and processes.
• Working knowledge of office processes.
• Excellent interpersonal and communication skills, including the ability to manage sensitive communications with tact and diplomacy, and the ability to interact with and influence various stakeholders at all levels inside and outside the organization.
• Solid time management and organization skills, including the ability to effectively balance multiple priorities and work under pressure.
• Computer proficiency, including working knowledge of MS Office.

What We Offer

We offer career growth and development through on‑the‑job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

We Offer a Comprehensive Total Rewards Package Including

• Pay: Annual Salary $110,000 to $120,000
• 4 Weeks Paid Vacation
• Employer‑matched Group RRSP
• Employer‑paid Health & Dental Benefits
• Employee Assistance Program (EAP)
• Healthcare & Lifestyle Spending Account
• Life & Disability Insurance
• Employee & Customer Referral Programs
• Employee Discount & Perks Programs

Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online today at www.mcdougallenergy.com/careers.

McDougall Energy is committed to an inclusive, barrier‑free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest. McDougall Energy does not use AI in the recruitment process.