Area Operations Manager - SW Ontario

Superior Propane; Toronto; Hybrid; CAD 98,000 - 122,000; Full time

Job summary

Superior Propane in SW Ontario is seeking an Area Operations Manager to ensure the safe, efficient, and reliable execution of propane delivery and service across Districts, including ancillary business lines.

The candidate must be willing to commute to various site locations in SW Ontario, bring a Bachelor’s Degree or higher, and have 5+ years of leadership experience (10+ preferred). You will lead field teams and align with enterprise strategies while promoting safety and operational excellence.

Qualifications

• Bachelor’s Degree or higher in relevant field, preferred fields are Operations Management, Business Administration/Management, Supply Chain Management, Industrial Engineering, Occupational Health & Safety Leadership.
• 5+ years of relevant experience required, 10+ years of relevant experience preferred.
• Valid driver’s license and access to vehicle.

Responsibilities

• Execute delivery and service operations safely and efficiently across assigned Districts.
• Lead, coach, and develop field teams, ensuring productivity, compliance, and safety.
• Oversee adherence to delivery protocols and service standards.
• Collaborate with Commercial teams to address customer feedback and issue resolution.

Skills

Leadership

Education

Bachelor’s Degree or higher in relevant field

10+ years of direct industry leadership experience

Job description

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.

Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Safety Focused: We care about you and have committed to a zero-harm workplace.

The Area Operations Manager will ensure the safe, efficient, and reliable execution of propane delivery and service across Districts, including ancillary business lines. This role is central to Superior’s operational excellence and is accountable for frontline execution aligned with enterprise-wide strategies.

The candidate selected for this role must be willing and within a reasonable distance to commute to various site locations in SW Ontario.

What you'll do:

Strategic Mandate

• Execute delivery and service operations safely and efficiently across assigned Districts.
• Align with peers and leadership on the execution of strategic initiatives as directed by the Operations Leader.
• Focus on frontline execution, with strategic planning, routing, scheduling, and workforce planning centralized in other functions.

Field Workforce Management

• Lead, coach, and develop field teams, ensuring productivity, compliance, and safety.
• Provide input to centralized workforce planning and enforce efficiency programs (e.g., overtime control, idle-time, fuel cost, route adherence).
• Foster a high-performance culture and build a robust succession pipeline.

Delivery & Service Execution

• Oversee adherence to delivery protocols and service standards.
• Ensure route and schedule compliance, minimize customer churn, and manage seasonal labour capacity.
• Collaborate with Commercial teams to address customer feedback and issue resolution.

Operational Efficiency & Partnerships

• Manage propane and parts inventory at the field level and report variances.
• Liaise with Logistics, Network/Fleet/Service, HSE and other Corporate Functions (i.e. Sales/Marketing, HR, IT, Finance, etc.) to address process issues and improve efficiency.
• Monitor and enforce KPIs, identifying opportunities for continuous improvement.

Safety & Compliance Oversight

• Promote a culture of safety and regulatory compliance.
• Ensure adherence to Department of Transport and enterprise HSE standards.
• Performs other related duties as assigned.

What you bring:

• Bachelor’s Degree or higher in relevant field, preferred fields are Operations Management, Business Administration/Management, Supply Chain Management, Industrial Engineering, Occupational Health & Safety Leadership. 10+ years of direct industry experience in a leadership role may be considered in lieu of degree.
• 5+ years of relevant experience required, 10+ years of relevant experience preferred.
• Valid driver’s license and access to vehicle.

Salary: $97,700 - $122,100 annually (based on skills, experience, qualifications, and geography).

Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience."