Regional Operations Manager

Munchsupply; Kitchener; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Life and AD&D insurance

401k plans

Vacation time

Job summary

mSupply is seeking a Regional Operations Manager to lead multiple branches across Ontario, ensuring operational excellence, safety, and top-tier customer service. You will develop Branch Managers, drive process improvements, and oversee cost control, sales, service, training, and inventory management.

Travel to various locations will be required to conduct audits, visits, and meetings to align with company standards and strategic goals, while coaching staff and enforcing policies across the

Qualifications

• Bachelor’s degree or equivalent in business/operations/supply chain.
• 8+ years in business, warehousing, supply chain, logistics.
• 3+ years in multi-unit leadership with measurable results.
• Proficient with MS Office and office technology.

Responsibilities

• Lead multiple branches to achieve operational excellence, safety, and customer satisfaction.
• Mentor and develop Branch Managers; perform audits and visits.
• Manage cost control, sales, service, training, and inventory.

Skills

Multi-unit leadership

Operations management

Cost control & budgeting

MS Office proficiency

Education

Bachelor’s degree in Business, Operations Management, Supply Chain, or related field

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Position:Regional Operations Manager

Location: Kitchener, Ontario

Job Id:3990-MARKS SUPPLY

# of Openings:1

About mSupply TM
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com.

About Marks Supply
Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca.

Job Summary

The Regional Operations Manager leads multiple branches to ensure operational excellence, safety, and customer satisfaction. This role supports and develops Branch Managers, identifies process improvements, and oversees key functions including cost control, sales, service, training, and inventory management. Regular engagement through visits, audits, and meetings ensures alignment with company standards.

Duties & Responsibilities

Customer Interaction

Delivers prompt, effective customer service through timely communication, issue resolution, and follow-up.

Maintains professional, ethical relationships with customers, vendors, and internal teams.

Supports cross-functional collaboration to resolve issues with a solutions-oriented approach.

Management

Leads by example in all interactions, reinforcing professionalism and ethical standards.

Conducts regular check-ins to provide feedback, review goals, and offer coaching.

Recognizes staff achievements and supports adherence to company policies.

Addresses employee matters with professionalism, compliance, and HR collaboration.

Operations

Partners with leadership to set and meet branch performance and operational goals.

Drives cost-reduction and service-improvement initiatives.

Enforces safety protocols and oversees compliance programs.

Manages P&L, expense controls, and operational reviews.

Leads continuous improvement efforts and collaborates on training and policy execution.

Conducts performance reviews and oversees branch layout, logistics, and fleet safety.

Recommends facility enhancements and coordinates key operational processes.

Demonstrates initiative and mobility to support operational success, including travel as needed.

Personnel Management and Development

Oversees branch-level staff management practices aligned with company policy.

Resolves employee relations issues ethically and legally, conducting investigations when needed.

Partners with HR on complex matters and manages talent planning to address staffing needs.

Maintains open communication and coaches branch leaders on employee development.

Participates in unemployment hearings and supports leadership in team-building and compliance.

Other

Safety Sensitive Position: the ability to perform job functions in a constant state of alertness and in a safe manner.

Travel as required.

Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements

Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Qualifications

Bachelor’s degree in Business, Operations Management, Supply Chain, or related field or the equivalent in related work experience.

8 or more years’ experience with business, warehousing, supply chain, logistics and related functions.

3 or more years’ experience in a multi-unit leadership role with demonstrated metric successes.

Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).

Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

Preferred Qualifications

10 or more years’ experience with business, warehousing, supply chain, logistics and related functions. Appliance experience a plus.

5 or more years’ experience in a multi-unit leadership role with demonstrated metric successes.

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

Bending, lifting, and carrying materials weighing up to 50 lbs.

Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift

Continuous use of fingers, hands, and arms for computer and office-related tasks

Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)

Regular verbal communication via phone and in-person interactions (up to 6 hours daily)

What We Offer:

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• RRSP with company contributions
• Paid time off - vacation, holidays and personal days
• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [e-mail]

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [e-mail]

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]