Regional Operations Leader - Franchise Growth

International Dairy Queen, Inc.; Burlington, Toronto; Hybrid; CAD 155,000 - 183,000; Full time

Job summary

International Dairy Queen, Inc. in Canada seeks a Regional Director, Operations to lead enterprise‑level operations across franchise regions.

You will drive growth, performance coaching, and accountability for franchisees, with travel across districts and collaboration with leadership teams. The role requires 10+ years of franchise operations leadership, strong budgeting and strategic planning skills, and the ability to influence multi‑unit franchises toward measurable results.

Qualifications

• 10+ years of progressive leadership in restaurant/franchise operations.
• Minimum 5 years managing corporate franchise operations.
• Experience in multi-unit, geographically dispersed settings.

Responsibilities

• Develop plans aligning regional priorities with enterprise growth objectives.
• Lead franchisee performance, set goals and monitor progress.
• Coach and develop regional teams for growth and execution discipline.
• Drive market strategies, marketing and supply chain alignment.
• Oversee budgets, P&L, and resource allocation for regions.
• Travel across districts to review progress and enforce standards.

Skills

Leadership

Franchise management

Strategic planning

Budgeting

Performance coaching

Cross-functional collaboration

Communication

Travel readiness

Data-driven decision making

Change management

Education

Bachelor's degree in Business or related field

Masters degree a plus

Job description

International Dairy Queen, Inc. in Canada seeks a Regional Director, Operations to lead enterprise‑level operations across franchise regions.

You will drive growth, performance coaching, and accountability for franchisees, with travel across districts and collaboration with leadership teams. The role requires 10+ years of franchise operations leadership, strong budgeting and strategic planning skills, and the ability to influence multi‑unit franchises toward measurable results.