Regional Operations Director – Franchise Growth Leader

SmartRecruiters, Inc.

Burlington

Hybrid

CAD 155,000 - 183,000

Full time

3 days ago

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Job summary

International Dairy Queen Inc. (IDQ) is seeking a Regional Director, Operations to lead enterprise-level operations for one of two Canadian franchisee regions, based in Burlington or Greater Toronto.

The role drives growth, profitability, and franchisee performance through coaching, strategy, and accountability while ensuring food safety and brand standards. Responsibilities include developing regional plans, aligning with the global Operations strategy, and guiding field teams to deliver

Qualifications

B.A. or B.S. in Business, Restaurant Management or related field.
10+ years of progressively responsible related experience.
Minimum 3–5 years managing employees; franchise operations preferred.
Experience in corporate franchise management operations.
Proven track record of driving sales and growth in franchised environments.

Responsibilities

Develop and execute regional plans aligned to enterprise growth strategy.
Lead Operations field teams to achieve sales growth and franchise health.
Provide guidance to franchisees to meet growth commitments.
Monitor compliance with food safety and brand standards.
Travel regionally to support district leaders (up to 60% travel).

Skills

Operations leadership

Franchise management

Strategic planning

Sales growth

Performance coaching

Education

B.A. or B.S. in Business/Restaurant Management or related field

Masters degree a plus

Job description

International Dairy Queen Inc. (IDQ) is seeking a Regional Director, Operations to lead enterprise-level operations for one of two Canadian franchisee regions, based in Burlington or Greater Toronto.

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