Regional Manager (Downtown/Scarborough)

Real Fruit Bubble Tea Inc.; Toronto; Presencial; CAD 80.000 - 130.000; Jornada completa

Descripción de la vacante

Real Fruit Bubble Tea Inc. is seeking a Regional Manager to oversee daily operations, sales performance, team development, and customer experience across multiple store locations in the Greater Toronto area. The role reports to Senior Management, including Operations and Executive leadership.

You will travel frequently, lead a team of store managers, and drive growth through local sales and marketing efforts while upholding brand standards. Six-day work week and in-store duties are required.

Formación

• 5+ years of experience as a Regional Manager in the QSR or food service industry.
• Proven ability to lead and manage multi-unit operations.
• Strong leadership, interpersonal, and organizational skills.
• Excellent communication skills in English.
• Multilingual proficiency in Chinese, Vietnamese, or Tagalog is a strong asset.
• Experience in frontline support and customer service excellence.
• Ability to multitask and work under pressure in a fast-paced environment.
• Valid driver’s license and willingness to travel (100% travel required).
• Availability to work 6 days a week and weekends if necessary.
• Ability to perform frontline store duties when needed.

Responsabilidades

• Travel regularly to store locations and provide on-site support.
• Maintain communication with Operations Manager and ensure adherence to guidelines across locations.
• Measure performance metrics and advise on improvements.
• Supervise and evaluate store managers and teams.
• Train, coach, and discipline staff to maintain standards.
• Enforce brand and training standards across all stores.
• Lead local sales and marketing efforts and support company growth strategies.

Conocimientos

Leadership

Interpersonal skills

Organizational skills

Communication skills

English proficiency

Multilingual (Chinese/Vietnamese/Tagal

Travel willingness

Frontline/store operations

Multi-unit operations

QSR/food service experience

Driver's license

6 days/week availability

Descripción del empleo

Location: Downtown Toronto and/or Scarborough

Note, this position runs on a 6 day work week. You must be comfortable working in-store as a bubble tea barista.

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 100+ locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from regional manager to operations and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Reporting directly to the Senior Management Team, including Operations and Executive leadership, the Regional Manager oversees the daily operations, sales performance, team development, and customer experience across multiple store locations within the assigned region.

Duties and Responsibilities：

• Traveling regularly to store locations and providing on-site support is required.
• Maintaining consistent communication with the Operations Manager and ensuring adherence to operational guidelines across locations.
• Measuring performance metrics and advising on continuous improvements.
• Supervising and evaluating the performance of store managers and teams.
• Training, coaching, and when necessary, disciplining staff to maintain company standards.
• Enforcing brand and training standards uniformly across all stores.
• Leading local sales and marketing efforts, while contributing to company-wide growth strategies.
• 5+ years of experience as a Regional Manager in the QSR or food service industry
• Proven ability to lead and manage multi-unit operations
• Strong leadership, interpersonal, and organizational skills
• Excellent communication skills (written and verbal) in English
• Multilingual proficiency in Chinese, Vietnamese, or Tagalog is a strong asset
• Experience in frontline support and customer service excellence
• Ability to multitask and perform under pressure in a fast-paced environment
• Valid driver’s license and willingness to travel (100% travel required)
• Availability to work 6 days a week, including weekends and holidays if necessary
• Ability to perform all frontline store duties when needed

Salary Range:

CA$80,000 - $130,000 per year

Please note:

All job postings at Real Fruit Bubble Tea Inc. are intended to fill existing vacancies within our organization.

We’re committed to being transparent and fair about pay. The salary range provided is a guideline and not a guaranteed offer. Final compensation is determined based on the responsibilities of the role, market data, internal equity, and several individual factors, including overall and relevant experience, education, certifications, skills, expertise, and the location of the position.

AI Usage:

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to help review and assess applications. These tools do not make final decisions. All screening, interviewing, and hiring decisions are made by our human resources and hiring team.

Food and Beverage Services

Employment Type

Full-time

Real Fruit Bubble Tea is committed to inclusive and accessible employment practices. Accommodation is available, upon request, for candidates taking part in all aspects of the recruitment selection process