Multi-unit Store Manager (North York/ Scarborough)

Real Fruit Bubble Tea Inc.; Toronto; On-site; CAD 26,000 - 33,000; Full time

Job summary

Real Fruit Bubble Tea Inc. is seeking a Multi-Unit Store Manager to supervise store sales performance and staff shifts across multiple locations in Ontario. You will foster a passionate, energetic retail environment and guide co-workers to growth and excellence.

Reporting to the Regional Manager, you will drive guest satisfaction and uphold policy standards. The ideal candidate has 2+ years in store management (or 4+ years in food), strong English communication, leadership, and a proven track

Qualifications

• 2+ years of store manager experience, or 4+ years in the food industry.
• Fluent English with strong written and spoken communication.
• Strong leadership and interpersonal skills.
• Effective multitasking and ability to perform under pressure.
• Excellent customer service and communication abilities.
• High level of organizational capabilities.
• Ability to implement company policies and procedures.
• Driver's license is an asset.
• Able to work late hours, weekends, and holidays.

Responsibilities

• Maintain frequent communication with Regional Manager and ensure policies are followed.
• Set achievable sales goals and motivate staff to meet them.
• Ensure compliance with food safety and sanitation regulations.
• Train, supervise and provide feedback to staff.
• Foster an energetic, welcoming retail environment.
• Provide exceptional guest service and follow-up with customers.
• Assist in store operations including inventory and cleanliness.
• Ensure OHSA and ESA compliance for staff.
• Lead on-floor as a model for teammates.
• Drive strong business results by meeting deadlines and targets.
• Communicate effectively in verbal and written form.
• Encourage teamwork and cross-department collaboration.
• Proactively support other business areas as needed.
• Adapt to changes and maintain performance.

Skills

Store management

Leadership

Customer service

English communication

Multitasking

Job description

Please note, you must have a 6 day open availability including weekends, evenings, and holidays

Must be able to travel to multiple locations.

Location: Scarborough Town Centre & Shop at Don Mills

Job Description

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have over 137 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us, and we can build you up from store manager to regional manager and beyond! There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey!

Position Description

Reporting to the Regional Manager and above, the Multi-Unit Store Manager is responsible for supervising and overseeing the sales performance of the store and ensuring the proper shift assignment for staffs that work at the store. They are also responsible for fostering an inclusive, passionate, energetic, and welcoming retail environment and help co-workers to constantly grow and improve.

Duties and Responsibilities

• Maintain frequent and uninterrupted communication with the Regional Manager and ensure that the company's regulatory and operational policies and guidelines of the store are followed.
• Propose and establish an achievable sales goal for the store, and to encourage, inspire and propel the co-workers to work collectively to accomplish it.
• Ensure that all co-workers comply with the company's operating standards, and store's policies regarding food safety and sanitation regulations are strictly followed and applied.
• Train, supervise and discipline all partners on procedures and provide ongoing feedback for improvement.
• Foster a welcoming and energetic environment that embodies that philosophy of Real Fruit Bubble Tea’s visions and belief.
• Demonstrate exceptional guest service and superior follow-up skills with customers or potential customers.
• Assist in store operations by preparing ingredients, maintaining inventory levels, ensuring cleanliness, and any ad hoc tasks.
• Ensure that all partners are operating safely and in compliance with the Ontario Occupational Health and Safety Act (OHSA) and Employment Standards Act (ESA).
• Attitude: proven entrepreneur spirit of working "on-floor" spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers
• Results-Oriented: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals
• Communication: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications
• Teamwork/Collaboration: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals
• Initiative: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals
• Personal Adaptability: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business

Expectation of Successful Candidate

• 2+ years of store manager experiences, or 4+ years of working experiences within the food industry
• Language proficiency in English, with strong oral and written communication skills
• Strong leadership and interpersonal skills
• Strong multitasking skills and ability to perform tasks effectively under pressure
• Exceptional customer service skills and demonstrate strong communication
• High level of organizational capabilities
• Ability to implement RFBT's policies and procedures effectively
• Have a valid driver's license is an asset
• Must be able to work late hours, weekends, and holidays

Job Types: Full-time, Permanent

Salary Range: CA$19.00 - CA$24.00 per hour

We’re committed to being transparent and fair about pay. The salary range provided is a guideline and not a guaranteed offer. Final compensation is determined based on the responsibilities of the role, market data, internal equity, and several individual factors, including overall and relevant experience, education, certifications, skills, expertise, and the location of the position.

Real Fruit Bubble Tea Inc. is committed to inclusive and accessible employment practices. Accommodation is available, upon request, for candidates taking part in all aspects of the recruitment selection process.

AI Usage:

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to help review and assess applications. These tools do not make final decisions. All screening, interviewing, and hiring decisions are made by our human resources and hiring team

Please note:

All job postings at Real Fruit Bubble Tea Inc. are intended to fill existing vacancies within our organization.