Regional Janitorial Operations Supervisor

United Services Group; Toronto; On-site; CAD 70,000 - 95,000; Full time

Job summary

United Services Group is seeking an Operations Services Supervisor to oversee janitorial operations across multiple sites in the Toronto area. You will supervise staff, ensure SOW delivery, and maintain customer relationships while driving safety and quality standards.

You will coordinate with regions, manage budgets and inventories, and ensure adherence to health & safety policies. Strong leadership and communication skills are essential for success.

Qualifications

• University degree in Business Administration or related field.
• 5+ years in janitorial industry.
• 10+ years in operational management or related roles.

Responsibilities

• Face of United in the field, building partnerships and trust with customers.
• Lead customer relationships and proactive store visits to discuss performance and issues.
• Supervise, train, and support janitorial staff across all services.
• Ensure SOW delivery and quality; collaborate on action plans to improve quality and productivity.
• Coordinate and monitor cleaning operations to meet customer expectations.
• Ensure health & safety, compliance, and badge/uniform requirements.
• Manage budgets and inventory of cleaning supplies and equipment.
• Maintain SF/CRM documentation and KPI reporting; adopt Salesforce processes.
• Recruit, train, and develop partners and staff; support onboarding.

Skills

Business acumen

Task management

Communication skills

Conflict management

Needs assessment

Advanced technology

Budgeting & costing

Coaching & mentoring

Time management

Independent work

Education

University degree in Business Administration or related field

Job description

United Services Group is seeking an Operations Services Supervisor to oversee janitorial operations across multiple sites in the Toronto area. You will supervise staff, ensure SOW delivery, and maintain customer relationships while driving safety and quality standards.

You will coordinate with regions, manage budgets and inventories, and ensure adherence to health & safety policies. Strong leadership and communication skills are essential for success.