Field Operations & Quality Leader

ServiceMaster Clean of Canada; San Juan de Terranova; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Gas card

Additional hours

Independent field role

Manager support

Job summary

ServiceMaster Clean is seeking an Operations & Quality Lead in Canada to oversee daily delivery of commercial janitorial services. You will conduct inspections, document deficiencies, and drive corrective actions to meet scope and standards across client sites.

You will lead field operations, coach cleaning staff, assist with onboarding, scheduling, and coverage, and collaborate with the Manager to resolve issues. Travel between locations is expected, with a competitive hourly rate.

Qualifications

• Experience in commercial cleaning, janitorial services, facilities, hospitality, or related field is a plus.
• Ability to inspect, document deficiencies, and coordinate corrective actions.
• Strong communication and leadership skills to coach staff and interface with clients.

Responsibilities

• Conduct regular inspections at client locations to ensure cleaning standards and scopes of work are met.
• Document deficiencies, photos, corrective actions, and inspection results.
• Communicate issues to cleaning staff and ensure corrective work is completed.
• Follow up and re-inspect when necessary.
• Identify recurring quality issues and work with the Manager and cleaning teams to resolve them.
• Proactively address service concerns before they become client complaints.
• Assist with client walkthroughs, follow-ups, and new account start-ups.
• Maintain a regular presence across assigned client accounts.
• Provide direction, coaching, and support to cleaning staff.
• Assist with onboarding, site orientation, and training of new employees.
• Coordinate coverage for call-ins and employee absences.
• Communicate schedule changes and operational priorities to staff.
• Address routine service and performance issues, escalating larger concerns to the Manager when appropriate.
• Step in with hands-on operational support when needed to ensure service commitments are met.
• Monitor cleaning supplies and inventory at client locations.
• Coordinate and complete supply deliveries as required.
• Identify equipment issues and help coordinate repairs or replacements.
• Ensure cleaning teams have the supplies and equipment needed to perform their work effectively.

Skills

Quality assurance

Field operations

Inspection

Coaching staff

Client communication

Job description

ServiceMaster Clean is seeking an Operations & Quality Lead in Canada to oversee daily delivery of commercial janitorial services. You will conduct inspections, document deficiencies, and drive corrective actions to meet scope and standards across client sites.

You will lead field operations, coach cleaning staff, assist with onboarding, scheduling, and coverage, and collaborate with the Manager to resolve issues. Travel between locations is expected, with a competitive hourly rate.