Regional Customer Support Sales Manager

Brandt Group of Companies; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a Regional Customer Support Sales Manager in Edmonton. This pivotal role involves driving product support sales growth while collaborating with various teams to achieve strategic objectives. The successful candidate will manage customer support associates, analyze market trends, and implement effective strategies for customer engagement. If you have a passion for sales and a knack for strategic planning, this opportunity offers a chance to make a significant impact in a dynamic environment. Join a company that values innovation and customer satisfaction, where your contributions will help shape the future of product support in the region.

Qualifications

• Experience in sales management and customer support roles.
• Strong analytical skills to assess market trends and sales data.

Responsibilities

• Develop and execute business plans to drive sales growth.
• Manage customer support processes and engage with key accounts.

Skills

Sales Management

Customer Engagement

Strategic Planning

Market Analysis

Education

Bachelor's Degree in Business or related field

Tools

CRM Software

Job description

Brandt is currently seeking a Regional Customer Support Sales Manager for our Edmonton region.

As a key player in the growth and development of the product support program, the Regional Customer Support Sales Manager will participate and engage with the Sales, Parts, Service, and Branch manager to execute and develop key objectives for the region. This position will ensure our CSA’s are held accountable for product support sales growth and customer engagement.

Duties & Responsibilities

• Own Strategy and Annual Business plans for Region with objectives to achieve sales and margin growth.
• Educate and direct the CSA’s to ensure all of Brandt’s product support initiatives are promoted within the region.
• Manage CSA Processes such as Call reporting, CRM, and target setting.
• Assist CSAs with customer calls and key accounts.
• Establish key KPI’s for CSA’s and measure on a monthly basis.
• Analyze and implement proper coverage for the region.
• Engage directly with the larger accounts in the region to promote Brandt’s full product support offering.
• Provide feedback on regional industry trends:
  • Growth opportunities
  • Initiate new offerings
  • Promote existing offerings
• Market Intelligence on competition, customers, and segment trends.
• Analyze sales and margin data to identify opportunities.
• Analyze Reports to provide insight and feedback to guide performance of CSA’s and branches.
• Identify new product opportunities and work internally to supply.